- Educational Testing Service (Princeton, NJ)
- …These incidents should be captured using the ETS Enterprise Incident and Problem Management Process . + Participate in the resolution of enterprise ... and manufacturing processes across the ETS enterprise using standard Process management tools (eg, Process ... Maps, RACI charts, Lean Six Sigma) and proven problem -solving tools and techniques (eg, Six Sigma). + Implement… more
- Travel + Leisure Co. (Orlando, FL)
- …Communication to Closure. + Understands the basics of ITIL Incident and Problem Management and can speak to the process steps. + Updates Incident and ... Travel + Leisure Co. Major (Priority 1 and 2) Incident Management process . This individual...and follow-up of Root Cause Analysis activities through the Problem Management process . This individual… more
- Guardian Life (Holmdel, NJ)
- …identification, effective communication, and rapid resolution of incidents. + Drive the Problem Management process , fostering collaboration across teams to ... objectives. + Monitor key performance indicators (KPIs) related to incident resolution, problem management , and...Customer Relationship Management (CRM) and Root Cause Problem Solving. + A solid focus on Process… more
- PNC (Phoenix, AZ)
- …at the manager's discretion. **Job Description** + Develops, implements and manages the incident and problem management program, staff and operations. + ... others on strategies to improve change management , process effectiveness, and build action plans for incident...IT Incident Management , IT Service Management (ITSM), IT Standards, Procedures & Policies, Problem… more
- Novant Health (NC)
- …Manager to lead the development, execution, and continuous improvement of ITSM processes across Incident Management , Problem Management , and Knowledge ... functions. What You Bring + Proven experience managing ITSM processes, particularly in Incident , Problem , and Knowledge Management . + Strong analytical and… more
- System One (Columbus, OH)
- … system + Analyze incident data to identify trends and areas for improvement in incident management process + Participate in incident management ... and contribute to incident management process improvement initiatives MINIMUM EDUCATION: + Associates degree in...of ITIL framework and experience with incident management processes + Strong analytical and problem -solving… more
- AAA Northern California, Nevada & Utah (Phoenix, AZ)
- …life by unleashing the innovative spirit of our Team Members. SUMMARY The IT Incident Management Administrator is responsible for managing the lifecycle of IT ... taken, and resolution details. + Contribute to the ongoing improvement of incident management processes, ensuring alignment with industry best practices (eg,… more
- CACI International (Sterling, VA)
- …Analyze incident data, metrics, and trends to identify areas for improvement in the incident management process . + Support the training of IT staff on ... with other ITSM process teams to ensure proper integration of incident management with related processes. + Support continuous improvement initiatives within… more
- Comcast (Reston, VA)
- …ability to collaborate on incident response, root cause analysis, and problem -solving. + Familiarity with incident management frameworks, ITIL, or ... Summary** We are seeking an Engineer 3, Technical Product professional to join the Incident Management Team. This individual will complement the Incident … more
- Fiserv (Omaha, NE)
- …on a global scale, come make a difference at Fiserv. **Job Title** Major Incident Management Quality Analyst **About your role:** We are seeking a ... detail-oriented and proactive Major Incident Management Quality Analyst to join the...ensuring that accurate information is available for decision-making and process improvement. **What you'll do:** + Data Review: Conduct… more