- Children's Mercy Kansas City (Kansas City, MO)
- …our hospital. Overview Service Operations Associate Analyst is responsible for day-to-day Service Desk Tier 1 support work that includes system monitoring and Tier 1 ... communicates in an accurate and effective manner to relay information to end users, team members, and internal support...diploma or equivalent and 1-2 years experience in Service Desk , Help Desk , Call Center, Customer Service,… more
- Beth Israel Lahey Health (Needham, MA)
- …Israel Lahey Health, Inc. (BILH) entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2 In-person support ... escalation point on tickets not resolved by the Service Desk as well as logging, triaging, resolving, and timely...be highly skilled in both customer service and various information technology areas. On a day-to-day basis, the Field… more
- Boston Health Care for the Homeless Program (Boston, MA)
- …reminders and transportation support. + Facilitate medical record requests/release of information from outside health care providers. + Effectively multitask and ... team. + Manage the clerical duties of the front desk including copying, faxing and filing, ordering clerical supplies,...ensure excellent patient care. + Collect, collate, and record information into the applicable databases in a timely fashion;… more
- Northrop Grumman (Oklahoma City, OK)
- … Technology Service Management (ITSM) Operations, including Service Desk , Desktop, Network, Telecommunications, Data Center, Application Support, Service ... users in the use of personal computers and networks. Investigates information , network, and communications needs of users, and makes recommendations regarding… more
- EMCOR Group (Irvine, CA)
- …IT Support Representative I **Principal Duties and Responsibilities** + Troubleshoot Help Desk issues via phone, walk-up, email or through our ticketing system. + ... test, and troubleshoot hardware and software issues. + Stay current with system information , changes and updates. + Develop, document, and maintain information … more
- SAIC (Washington, DC)
- …Services include but are not limited to: call/contact center services, help desk services, service desk support services, end-user support services, network ... level, education and experience: . Project Management . Operations Management . Service Desk . Quality Assurance and Risk Management . Network Engineers . Hardware… more
- TD Bank (New York, NY)
- …Business Management TDS is responsible to provide the leadership team with information , reporting and support to ensure Trading operational risks are appropriately ... requiring escalation. + Provide guidance on E-Trading business line Desk Operating Procedures (DOPs) and execute delegated supervisory review accountabilities… more
- Monroe Community College (Rochester, NY)
- …work with minimum supervision. Provide excellent customer service at the front desk and triage. Cultivate a warm, welcoming, inclusive environment for all students ... applications, printing enrollment verifications, etc. + Supervise student workers at the front desk + Serve as a department web liaison; update website when needed +… more
- Scotiabank (New York, NY)
- …knowledge. + Strategy + Driving the annual strategy planning process. Partner with desk heads and business support partners to drive desk -level plans ultimately ... delegate in key forums and decisions + Developing deep relationships with desk heads to understand strategic priorities, support business activity, and drive… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Description:** Provides support for implementation, troubleshooting and maintenance of information Technology (IT) systems. Manages IT system infrastructure and any ... the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and resolution… more