- CACI International (Oklahoma City, OK)
- …communicate any technical or customer -related issues that may impact Service Desk operations, ensuring timely escalation and mitigation. + Enforce ... Enterprise Service Desk Team Manager (Night Shift) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret… more
- City of New York (New York, NY)
- Job Description TASK FORCE: Information Systems UNIT: Service Desk Operations JOB TITLE: One (1) Assistant Analyst/Analyst CONTROL CODE: OTH-25-01 SUMMARY: ... support to the OMB user community. JOB DESCRIPTION: The Service Desk Analyst will serve as the...be an agile problem solver providing a high-level of customer service to OMB staff. The analyst… more
- City of New York (New York, NY)
- …, assuming increasing levels of responsibility for the agency's success. The Service Desk Operations (SDO) Associate Directors align daily operations to ... work schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for...ensure all can provide quality and accurate support and customer service on all things related to… more
- CACI International (Sterling, VA)
- Service Desk Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of ... Local * * * CACI is currently looking for a motivated, career and customer -oriented Service Desk Lead with Agile methodology experience to join our Customs… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer -oriented **Senior Service Desk Manager** to join our team in the **DC, Maryland, and Virginia (DMV) area** ... and service delivery opportunities and issues + Taking accountability for service desk performance, meeting customer expectations, and driving continuous… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... all MOCS stakeholders have access to the most current information and driving best practices related to sustainable knowledge...related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central… more
- GovCIO (Harrisburg, PA)
- **Overview** GovCIO is currently hiring for a Service Desk Analyst - Team Lead to provide first-line technical support to the organization's end-users to resolve ... issues related to IT hardware and software. The service desk analyst team lead monitors ...lead monitors service delivery activities to ensure service level agreements are met and improve customer… more
- Post Holdings Inc. (New Albany, OH)
- … Management processes. Broad technical knowledge of hardware, software, networking, and customer service practices are requirements for success in this position. ... act as an escalation point for the most difficult customer support issues within the IT Support Desk...with at least five (5) years working in a service desk or technical support role. Broad… more
- SAIC (Scott AFB, IL)
- **Description** SAIC is seeking a Help Desk Service Specialist to support an IT Service Desk effort for USTRANSCOM located at Scott Air Force Base (AFB) ... 23 miles from St. Louis, MO. The USTC Managed Information Technology Services (MITS) contract is intended to provide...Systems Directorate (TCJ6). The successful candidate will assist the Service Desk Functional Lead as the primary… more
- Koniag Government Services (Vienna, VA)
- **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...workstations, monitors, switch boxes and card readers. + Provide information to customer logistics for (all equipment… more