- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer -oriented **Senior Service Desk Manager** to join our team in the **DC, Maryland, and Virginia (DMV) area** ... and service delivery opportunities and issues + Taking accountability for service desk performance, meeting customer expectations, and driving continuous… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... all MOCS stakeholders have access to the most current information and driving best practices related to sustainable knowledge...related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central… more
- GovCIO (Harrisburg, PA)
- **Overview** GovCIO is currently hiring for a Service Desk Analyst - Team Lead to provide first-line technical support to the organization's end-users to resolve ... issues related to IT hardware and software. The service desk analyst team lead monitors ...lead monitors service delivery activities to ensure service level agreements are met and improve customer… more
- Post Holdings Inc. (New Albany, OH)
- … Management processes. Broad technical knowledge of hardware, software, networking, and customer service practices are requirements for success in this position. ... act as an escalation point for the most difficult customer support issues within the IT Support Desk...with at least five (5) years working in a service desk or technical support role. +… more
- SAIC (Scott AFB, IL)
- **Description** SAIC is seeking a Help Desk Service Specialist to support an IT Service Desk effort for USTRANSCOM located at Scott Air Force Base (AFB) ... 23 miles from St. Louis, MO. The USTC Managed Information Technology Services (MITS) contract is intended to provide...Systems Directorate (TCJ6). The successful candidate will assist the Service Desk Functional Lead as the primary… more
- Koniag Government Services (Vienna, VA)
- **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...workstations, monitors, switch boxes and card readers. + Provide information to customer logistics for (all equipment… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... all MOCS stakeholders have access to the most current information and driving best practices related to sustainable knowledge...related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... all MOCS stakeholders have access to the most current information and driving best practices related to sustainable knowledge...related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central… more
- Life-Science Innovations, LLC (Willmar, MN)
- The IT Service Desk Analyst II is responsible for...via phone, IM, email, or in person. + Gather information from customer in order to analyze, research, ... an escalation point for complex issues, guiding less experienced Service Desk staff. + Manage tickets, escalate...issues, and ensuring root causes are addressed. + Excellent customer service , communication, and teamwork abilities; able… more
- SHI (Somerset, NJ)
- … Customer technology-related incidents. We are looking for someone with excellent customer service / service desk skills, creative troubleshooting ... has an exciting opportunity available on our IT Cloud Service Desk Operations Team. This team is...to the maintenance and support of SHI's Cloud Support customer environment, providing a single view to the organization… more