- City of New York (New York, NY)
- …, assuming increasing levels of responsibility for the agency's success. The Service Desk Operations (SDO) Associate Directors align daily operations to ... work schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for...ensure all can provide quality and accurate support and customer service on all things related to… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer -oriented **Senior Service Desk Manager** to join our team in the **DC, Maryland, and Virginia (DMV) area** ... and service delivery opportunities and issues + Taking accountability for service desk performance, meeting customer expectations, and driving continuous… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... all MOCS stakeholders have access to the most current information and driving best practices related to sustainable knowledge...related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central… more
- KeenLogic (Quantico, VA)
- Service Desk Lead Location: Quantico, VA...for staff, while coaching the team to deliver consistent customer service . + Manage incident and request ... extension through March 2031) Summary: KeenLogic is seeking a Service Desk Lead to join one of...resolution rates, meeting defined response times, and ensuring high customer satisfaction. The Lead also partners closely with Tier-2/3… more
- CAI (Montpelier, VT)
- …solve requests. **Job Description** We are looking for a bilingual customer service -oriented Bilingual Service Desk Analyst to provide Level 1 technical ... time **Worksite Flexibility** Remote **Job Summary** As a bilingual Service Desk Analyst (Italian/English), you will be... support to our customers applying technical knowledge and customer service skills via phone, email, or… more
- Post Holdings Inc. (New Albany, OH)
- … Management processes. Broad technical knowledge of hardware, software, networking, and customer service practices are requirements for success in this position. ... act as an escalation point for the most difficult customer support issues within the IT Support Desk...with at least five (5) years working in a service desk or technical support role. Broad… more
- TEKsystems (Menasha, WI)
- Description We are seeking a motivated and customer -focused Service Desk Analyst in Menasha, WI. As the first point of contact for technical issues, you will ... systems. + Exposure to Active Directory (eg, user account management). + Previous help desk or customer service experience (internships or part-time roles… more
- Koniag Government Services (Vienna, VA)
- **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...workstations, monitors, switch boxes and card readers. + Provide information to customer logistics for (all equipment… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... all MOCS stakeholders have access to the most current information and driving best practices related to sustainable knowledge...related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central… more
- City of New York (New York, NY)
- …help to maintain and/or analyze operational data, and interact with external stakeholders. The Service Desk unit is part of the central services group at MOCS. ... all MOCS stakeholders have access to the most current information and driving best practices related to sustainable knowledge...related to sustainable knowledge acquisition and skills building. The Service Desk unit operates as a central… more