- Robert Half Technology (Dayton, OH)
- … Manager to lead our IT support team and oversee day-to-day infrastructure operations within our manufacturing organization. This position offers the ... and resolution of approximately 400 support tickets monthly, maintaining high-quality service standards. * Develop and implement a structured tiered support model… more
- State of Massachusetts (Chelsea, MA)
- …complex issues to supervisor or manager. * Escalate potential major incidents to service desk operations promptly. * Maintain documentation as required ... and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that...to handle the processing of Tier 1 support and infrastructure calls. The Service Desk … more
- CUNY (Bronx, NY)
- …resolution of computing and/or communications functions in technical support areas, operations , Service Desk , telecommunications, applications development, ... IT Support Assistant Hourly ( Service Desk Support Assistant) **GENERAL DUTIES**...or Unit. They work in technical support, applications development, operations , help desk , and similar environments, as… more
- CRC Insurance Services, Inc. (Charlotte, NC)
- …strong technical knowledge with outstanding leadership and communication skills. **Key Responsibilities** ** Service Desk Operations ** + Oversee daily ... + Communicate effectively with executives and stakeholders across diverse geographies. + Align service desk operations with enterprise IT strategy and… more
- IntelliDyne (Washington, DC)
- …Technical Program Manager to lead a complex, high-impact IT contract supporting enterprise infrastructure , service desk operations , and engineering ... and technical leadership across all facets of the program, including IT service desk , infrastructure operations , engineering support, and project… more
- General Dynamics Information Technology (Washington, DC)
- …capabilities. **How You Will Make an Impact:** + Direct 24x7 Enterprise IT Service Desk operations and transformation initiatives. Manage global Deskside ... IT Infrastructure and Operations **Skills:** Customer Experience (CX),Enterprise Service Delivery,ITIL Framework,IT Service Desk , Service Delivery… more
- Cargill (Atlanta, GA)
- …a fully self- service support model - eliminating the need for traditional service desk operations . Customer-Centric Service Leadership: + Champion ... a customer-first mindset across service desk and field operations . + Implement Experience-Level...as a business. Owns and validates the information technology infrastructure budget to ensure cost effective solutions and expenditures… more
- NANA Regional Corporation (Alexandria, VA)
- …Information Technology, or equivalent work experience. + 9+ years of experience in service desk operations , call center, and deskside support. + ... **Responsibilities** + Oversee the daily operations of the organization's IT Service Desk , providing support for computer systems, networks, applications, … more
- BAE Systems (Washington, DC)
- …IT solutions that enable our customers to achieve their missions. As an **Enterprise Service Desk Analyst** , you'll play a critical role in providing ... challenge, we encourage you to apply. As an Enterprise Service Desk Analyst, you'll provide initial remote... (ESD) for a large government enterprise's internal IT infrastructure . You'll serve as the first point of contact… more
- MISTRAS Group, Inc. (Princeton Junction, NJ)
- …The IT Service Desk Manager is responsible for leading the daily operations of the organization's service desk . This role ensures the delivery of ... high-quality IT support services, manages a team of service desk analysts, and acts as the...as AI to automate processes. + Work closely with infrastructure , cybersecurity, and application teams to ensure seamless IT… more