- MyFlorida (Tallahassee, FL)
- …position also participates in statewide teams as a subject matter expert, responds to Service Desk tickets, and delivers high-quality customer service while ... availability, and security. Follows OIT processes and guidelines in responding to Service Desk tickets. Display technical skills, knowledge, and competency in… more
- CommonSpirit Health (Phoenix, AZ)
- …the End User Services function-ensuring reliable desktop support, efficient help desk operations , timely issue resolution, and excellent customer experience ... KPIs, incident response times, and user satisfaction metrics. Oversee help desk operations , ticketing systems, desktop support, hardware/software provisioning,… more
- JPMorgan Chase (Newark, DE)
- …impact business operations . + Understanding of the JPM Equity business, infrastructure , trade flows, and control environment. + Experience in an operations ... Join our dynamic team as a Client Service Delivery Associate II and become a vital...governance to accommodating ad hoc tasks from the trading desk and the other operational teams with whom we… more
- Beth Israel Lahey Health (Charlestown, MA)
- …This includes acting as an escalation point on tickets not resolved by the Service Desk and Field Support as well as logging, triaging, resolving, and ... staff.** **8. Acts as an escalation point for the Service Desk and Field Support.** **9. Possess...operations of one or more departments. + **Customer Service :** Ability to provide a high level of customer… more
- CUNY (New York, NY)
- …and maintains the University's network and operates the University's Data Center and Service Desk . Additionally, CIS manages the processes that safeguard the ... consultative responsibilities unique to the architecture of enterprise applications and infrastructure solutions with a special emphasis on cloud or hybrid cloud… more
- Link Solutions Inc (White Sands Missile Range, NM)
- …administration. + Apply specialized subject matter expertise in one or more areas of service desk operations . + Facilitate and manage video teleconference ... support of critical mission needs. Delivering a broad range of Infrastructure Operations , Application Development, Cybersecurity, Virtualization, Cloud and… more
- Northrop Grumman (Oklahoma City, OK)
- … Library (ITIL) and Information Technology Service Management (ITSM) Operations , including Service Desk , Desktop, Network, Telecommunications, Data ... remediate classified or unclassified data spillage incidents. + Coordinates with users, service desk , server administrators, network engineers, and customer and… more
- Leidos (Bethesda, MD)
- …path. Leidos has an exciting opening for you as our next Tier 3 Service Desk / Systems Administrator supporting the OSINT Integration Center under our 10-year ... during standard business hours, with rotational coverage of the service desk as early as 6am or...Server builds: virtual and physical + Experience with Cloud Service Providers and cloud operations **You will… more
- Financial Partners Credit Union (Costa Mesa, CA)
- …and streamlining deployment processes. You will act as a key liaison between the Service Desk and Infrastructure teams, ensuring efficient issue resolution ... Desk issues and act as the bridge between Service Desk and Infrastructure teams....values, ensuring ethical standards and integrity across all IT operations . Qualifications & Experience + Bachelor's degree in Computer… more
- University of Rochester (Rochester, NY)
- …IT Management Team, provides leadership and operational oversight for the 24x7x365 Operations of the Data Center, critical IT infrastructure , and Lines ... + Supports after-hours Level 1 and Level 2 Help Desk customer service . + Reviews and approves...the Change Review Board providing direction and approvals for infrastructure & service upgrades and maintenance activities.… more