- Colorado State University (Fort Collins, CO)
- …IT is critical for this duty. Percentage Of Time70% Job Duty CategoryIT Operations Duty/Responsibility + Document the IT Service Management process of all ... Solutions Center operations and escalation workflow. + Participate in IT Service Governance committee(s) as appropriate. + Utilize surveys, track service … more
- GovCIO (Washington, DC)
- …(https://careers-govcio.icims.com/jobs/5202/tier-2- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ ... IT teams and vendors to resolve issues that cannot be fixed at the service desk level. Strong problem-solving and technical skills are essential, along with… more
- CACI International (Stennis Space Center, MS)
- EMOC Service Desk Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage ... and share the fun. CACI is seeking an EMOC Service Desk Analyst. This candidate will provide...Service Interruptions (ASIs) * Provide coordination with Enterprise Operations teams on Various IT issues, open tickets, and… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …exceptional customer service in daily responsibilities. + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); ... Responsible for supporting the program/project/client to deliver Technology Infrastructure Services to meet customer business needs and expectations. Receives and… more
- BigBear.ai (Columbia, MD)
- Overview BigBear.ai is seeking a Service Desk Analyst to resolve technical issues and provide prompt solutions to ensure smooth operations and customer ... Knowledge + Maintain a strong understanding of the organization's infrastructure , systems, applications and processes to be able to...with JIRA ticketing process and reporting capabilities or similiar service desk software What we'd like you… more
- KBR (Colorado Springs, CO)
- …with development and security teams to ensure mission continuity + Oversee help desk workflows, ensuring adherence to service level agreements (SLAs) and key ... Title: Help Desk Manager Belong. Connect. Grow. with KBR! KBR's...to all support tickets related to the Gravity pipeline infrastructure , CI/CD tools, and system performance + Ensure uptime… more
- Moser Consulting (South Bend, IN)
- …spirit of unity that respects the remarkable individuality of everyone's culture, history, and service . Description The Service Desk Technician is a dynamic ... role essential for the maintenance of IT operations within the organization. This position serves as the first point of contact for users facing technical issues,… more
- BXP (New York, NY)
- …educational certification is required. A BA/BS preferred. + A minimum of 3 year's service desk support experience in a Microsoft environment. + Excellent working ... Services. Operations Support + Manage printer maintenance and toner service . Internal Operations + Conduct one-on-one instruction. + Maintain documentation… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …support of critical mission needs. Delivering a broad range of Infrastructure Operations , Application Development, Cybersecurity, Virtualization, Cloud and ... advancement and professional growth while supporting critical missions and operations . Job Responsibilities: + Work directly with users and...Five (5+) years or more of directly related help desk / service desk experience. + Experience… more
- General Dynamics Information Technology (Washington, DC)
- …IT Service Delivery solutions to SEC. Currently; we are seeking a VIP Service Desk Support Technician. The work schedule is Monday through Friday with the ... comprehensive IT program charged with operating, managing, and advancing the SEC's IT infrastructure . Our dynamic program team of IT leaders and large and small… more