- Manulife (Boston, MA)
- …to address inquiries. + Set and meet client expectations for complex issue resolution and follow-up within an established, specified timeframe. **Required ... Qualifications:** + 2-4 year retirement product experience. + Excellent verbal communication skills and effective listening skills + Ability to build positive relationships between customer/company. + Strong attention to detail + Demonstrated commitment to… more
- Ascension Health (Pensacola, FL)
- …to the organization + Manages intake process from identification of business issue /idea to project initiation/rejection + Initiates and leads teams through change by ... + Ensures user/management involvement at appropriate milestones + Facilitates resolution to usability/performance issues which impact performance and owns… more
- Insight Global (Syracuse, NY)
- …Reviews and tracks payment trends, presents data, makes recommendations for problem and issue resolution based upon staff findings, and reports findings to ... leadership. Resolves complex physician professional billing issues in a timely manner. Leads and mentors revenue cycle subject matter experts and their supporting teams within MedBest and the MSGs, ensuring a high level of engagement and productivity. Prepares… more
- nVent (Madison, WI)
- …or transport-related damage. + Track and manage service tickets through resolution , ensuring timely and effective customer support. **Change Order Management:** + ... Prepare and issue change orders, working with the Estimating Department and Lead Electrical Engineer to provide customers with updated pricing and scope adjustments.… more
- Kohl's (Menomonee Falls, WI)
- …impact, stakeholder feedback and readiness + Facilitate planning, communication and issue resolution across large-scale initiatives, ensuring delivery against ... marketing and enterprise goals + Monitor and assess the performance of implemented capabilities and processes, iterating as needed to drive ongoing value + Manage and develop a high-performing team, coaching talent, fostering innovation and expanding team… more
- Cognizant (San Francisco, CA)
- …Cloud and Fusion Accounting Hub. + Coordinate with offshore teams for timely issue resolution and job completion. + Gather requirements for enhancements, design ... configurations, and collaborate with development teams for customizations and testing. + Conduct thorough testing of implemented solutions to ensure they meet quality standards and perform as expected in a live environment. + Facilitate workshops and training… more
- Intuit (Tallahassee, FL)
- …of SRR (tNPS Survey Response Rate), tNPS(Transactional Net Promoter Score), IRR ( Issue Resolution Rate), AHT(Average Handle Time), and PRS (Product Relationship ... Survey). + Drive quality customer engagements by monitoring Partner team's performance, providing actionable feedback, implementing improvement plans and measuring progress toward goals. + Ensure the team is aligned with Intuit's Mission, Operating Values, and… more
- Cognizant (San Francisco, CA)
- …ERP Cloud and Fusion Accounting Hub. + Coordinate with offshore teams for timely issue resolution and job completion. + Perform root cause analysis and provide ... L2/L3 support for GL and FAH modules. + Gather requirements for enhancements, design configurations, and collaborate with development teams for customizations and testing. + Conduct thorough testing of implemented solutions to ensure they meet quality… more
- Ally (Raleigh, NC)
- …the enterprise to support the adoption of the API gateway. Collaborate on issue resolution and triage. Provide support for questions/clarifications from consumer ... teams. Platform Management: Serve as point-of-contact for monthly, quarterly, annual and ad-hoc assessments, attestations, audits and access reviews. Performance Monitoring: Routinely monitor and manage cost/performance of the platform and proactively… more
- Burlington (Edgewater Park, NJ)
- …drawings. + Support partnership with Operations and MHE vendors to perform issue resolution , root cause analysis, and detailed and well-documented resolutions. ... + Partner with Finance, HR, and IT to ensure project alignment, budget control, and resource planning. + Support cross-functional execution of facility startup, including systems integration. + Validate design efficacy post-implementation, including equipment… more