- CGI Technologies and Solutions, Inc. (Baltimore, MD)
- …of experience with developing ServiceNow solutions across various platform applications, such as ITSM , ITOM (HAM and SAM), ITBM, CSM, SecOps, GRC, HR . 3+ years ... of SAML, Active Directory, or LDAP . Specialized ServiceNow Developer Certifications, including ITSM , HAM, SAM, ITBM, CSM, SecOps, GRC, TRM/APM or HR . Project… more
- Fiserv (Omaha, NE)
- …of ServiceNow across business units, aligning capabilities with enterprise goals in ITSM , ITOM, APM, and more + Create demos, presentations, and enablement materials ... development and administration experience + 2+ years of automated Testing Framework, ITSM , ITOM, APM/Enterprise Architecture, and Platform Analytics + 2+ years of… more
- Georgia Systems Operations (Tucker, GA)
- …and reporting + Proficient in scripting languages (JavaScript, Python). + Experience with ITSM tools such as ServiceNow, Ivanti ITSM , etc. + Security: + ... In-depth understanding of data/program security best practices. + Experience with security tools and technologies. + Other: + Knowledge of ITIL processes and best practices. + Experience in managing third-party vendors and contracts + Experience in managing… more
- TekSynap (Arlington, VA)
- …+ 3+ years helpdesk or IT service support experience. + Proficiencywith ITSM tools (ServiceNow, Remedy). + Strong customer service and troubleshooting skills. + ... Active **Secret clearance** (Top Secret/SAP preferred).) **COMPETENCIES** + Helpdesk / ITSM systems (ServiceNow, Remedy) + Tier 1/2 troubleshooting (Windows, Linux,… more
- Baylor Scott & White Health (Dallas, TX)
- …sprint planning, ensuring value-driven delivery. This position oversees critical ITSM process areas (Request, Incident, Change, Knowledge, Problem, Configuration, ... cross-functional collaboration and stakeholder engagement. + Organize and lead ITSM governance and Agile ceremonies. + Perform other position-appropriate duties… more
- Capgemini (Chicago, IL)
- …governance policies. Collaborate with stakeholders to define CI requirements and support ITSM , ITOM, and other ServiceNow modules. Develop and maintain CMDB health ... third-party integration tools (eg, SCCM, SolarWinds, Qualys). Knowledge of ITOM, ITSM , and Asset Management modules. Experience in Agile/Scrum environments. The base… more
- Capgemini (Atlanta, GA)
- …Architect, SME, or Consultant with deep expertise in ServiceNow CSM and ITSM transformation. * Ability to translate complex technical solutions into clear, ... transition, and operations. * 3+ years of experience in ServiceNow ITSM /CSM module configuration, administration, or business analysis. * Familiarity with other… more
- ManTech (Herndon, VA)
- …effective root cause analysis and rapid resolution. + Drive the improvement of ITSM processes, including Incident, Problem, and Change Management, and enhance Tier 0 ... servers, Network appliances, SQL/Oracle databases). + Demonstrated experience with ITSM frameworks and implementing Service Level Agreements (SLAs). +… more
- Warner Bros. Discovery (Washington, DC)
- …and project work. Use of 1) AutoCad for system documentation and 2) ITSM ticketing tool to log incidents/requests. Ensure sufficient inventory of parts and ... scripting, etc) + Autocad, MS Office Suite, Visio experience + Familiarity with ITSM Service Management processes REQUIRED EDUCATION: + 2 or 4 year technical degree,… more
- New York State Civil Service (Albany, NY)
- …limited to, the following: * Review and respond to IT Service Management ( ITSM ) system incident and request tickets within designated assignment group.* Receive and ... courteously address desktop support calls transferred by the Service Desk.* Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client… more