- Mastercard (Miami, FL)
- …service management of audio-visual products within the region * Manage ITSM process for ticketing, incident reporting/resolution, and monitoring * Contribute to ... * Interfaces with customers to provide the full spectrum of ITSM -related practices, including incident, problem, change and capacity management, and reporting… more
- Robert Half Technology (Alpharetta, GA)
- …development, advanced configuration, automation, and integration support. You'll work with ITSM and technical teams to deliver scalable ServiceNow solutions that ... integrations Strong troubleshooting and platform optimization skills Understanding of ITSM modules, CMDB structure, and platform best practices Technology Doesn't… more
- General Dynamics Information Technology (AL)
- …classified and unclassified networks, harmoniously integrating with the current approved Army ITSM system, ensuring all end‐user requests and incidents, that are not ... of IT systems to solve customer problems and track work through the approved Army ITSM system. WHAT YOU'LL NEED TO SUCCEED Bring your IT Tier II expertise along with… more
- Humana (Baton Rouge, LA)
- …service continuity, and adherence to SLAs. + Define and implement ITIL/ ITSM frameworks for Incident, Problem, Change, Event, Access, and Knowledge Management, ... Calculator, AWS Cost Explorer, Power BI). + Strong understanding of ITIL/ ITSM principles and practical experience applying them in complex enterprise environments.… more
- Cognizant (Houston, TX)
- …operational efficiency and transparency. . Leverage **ServiceNow (SNOW)** for ITSM processes, including ticket management, service catalog, and knowledge base. ... (critical requirement). . Hands-on experience with **ServiceNow (SNOW)** or similar ITSM platforms. . Strong understanding of **ITIL frameworks** and service… more
- CIBC (Chicago, IL)
- …Technology Infrastructure Management, with a strong focus on IT Service Management ( ITSM ), Transformation and Project Delivery, with 5+ years in a leadership role ... Implementation Management, IT Service Level Management, IT Service Management ( ITSM ), IT Telecom, Operational Efficiency, People Management, Service Levels,… more
- Steampunk (Mclean, VA)
- …the ServiceNow platform to support enterprise workflows, IT Service Management ( ITSM ), IT Operations Management (ITOM), Customer Service Management (CSM), and other ... ServiceNow certifications, such as: + Certified Application Developer (CAD) + ITSM , ITOM, CSM micro-certifications + Discovery or Service Mapping certifications +… more
- Robert Half Technology (Malvern, PA)
- …Administer and configure the ServiceNow platform, ensuring optimal functionality across ITSM , ITOM, and ITAM modules. * Develop and implement workflows, automation, ... of 3-5 years of hands-on experience in ServiceNow administration. * Proficient in ITSM , ITOM, and ITAM modules within the ServiceNow platform. * ServiceNow Certified… more
- ManpowerGroup (Washington, DC)
- …**ServiceNow EC Pro** , ServiceNow Portal Development, and **IT Service Management ( ITSM )** , along with the ability to work independently and collaboratively across ... experience with: + ServiceNow Platform + ServiceNow Portal Development + ServiceNow ITSM + **ServiceNow EC Pro (required)** + Strong understanding of web development… more
- Cognizant (Anchorage, AK)
- …. Own incident, problem, change, and knowledge management processes, leveraging ServiceNow/ ITSM and CMDB. . Lead service-level reviews, reporting, and improvement ... large managed-services leadership. . Proven expertise in SLA/XLA management, ITSM (ServiceNow/CMDB), and transition/knowledge transfer orchestration. . Demonstrated ability… more