- Sumitomo Pharma (Marlborough, MA)
- …computer chat. + Field incoming requests toInformation TechnologyviaService Management ( ITSM ) toolassignment group, e-mail,instant message,and in person to ensure ... customer escalationsrequired. + Experience using an IT Service Management ( ITSM )tool, preferably ServiceNow,for Incident and Problem management trackingrequired. +… more
- KBR (Bethesda, MD)
- …of software and documentation, system/network status, and problem entry, via problem ITSM tracking tool. With high availability time and outstanding verbal skills, ... software, and security administration. All information reported is well documented within the ITSM tracking tool. To meet agreed upon objectives, 90% of all incoming… more
- Leidos (Patuxent River, MD)
- …Problem Management, Operations and Maintenance (O&M), project sustainment and other ITSM and DevSecOps initiatives. Candidates for this position are highly motivated ... and SLICS. + Support the FBNE organization, as required, on all ITSM Service Management Improvement Activity (SMIA), Structured Improvement Activity (SIA) and any… more
- CACI International (Chantilly, VA)
- …platform or similar, following ITIL methodology with the main emphasis on ITSM and record producer business processes. The role includes installing, troubleshooting, ... using:** **o Business Rules** **o Client Scripts** **o UI Actions** **o ITSM ** Understanding of best practices across both commercial and federal sectors as… more
- Chenega Corporation (Washington, DC)
- …system incidents and changes while leveraging ServiceNow for IT service management ( ITSM ). The ideal candidate will troubleshoot escalated IT issues, manage service ... methodologies. + Hands-on experience with ServiceNow administration, configuration, and ITSM processes. + Familiarity with ServiceNow workflows, scripting (JavaScript… more
- Adecco US, Inc. (Brighton, CO)
- …with IT/OT client and network hardware + Basic understanding of IT processes and ITSM systems + Ability to document work clearly and accurately **Skills & Experience ... troubleshoot printers, scanners, and other IT peripherals + Experience using ITSM /ticketing tools (ServiceNow, Jira, Remedy, etc.) + Understanding of networking… more
- Robert Half Technology (Washington, DC)
- …including toner installation. + Maintain accurate and timely updates in the ITSM ticketing system. + Deliver high-quality customer service, including support for ... Tier II support in a Windows office environment. + Proficiency with ITSM ticketing systems. + Excellent written and verbal communication skills. *Preferred… more
- Humana (Frankfort, KY)
- …of how organizational capabilities interrelate across department(s). This ITSM Operations position leads Configuration Management Operations (Data Quality, ... define CMDB Data Quality strategic initiatives, goals, and OKR's + Support other ITSM processes such as Incident, Change, and Asset Management to consistently align… more
- NTT DATA North America (Austin, TX)
- …best practices (IAM, network security, data encryption, etc.) Expert in ServiceNow ITSM Expert in Cloud Cost Optimization. Familiar with Apptio Cloudability. Strong ... in scripting languages (Python, Bash, PowerShell, etc.). Expert in ServiceNow ITSM Expert in Cloud Cost Optimization. Familiar with Apptio Cloudability. Strong… more
- Koniag Government Services (Chantilly, VA)
- …to: + Configure and develop ServiceNow applications and modules, primarily in ITSM and other platform capabilities + Develop and maintain workflows, business rules, ... (Design through O&M) + Experience working with at least one ServiceNow module ( ITSM , ITOM, ITBM/SPM, CSM, HR, or others) + Practical experience with ServiceNow… more