- CACI International (Oklahoma City, OK)
- …users. **Responsibilities:** + Overseas the delivery of customer-centric IT Service Management ( ITSM ) to a globally dispersed customer. + Provide coaching and foster ... + An active DoD Secret or higher clearance + CompTIA Security+ Experience with ITSM Tools, ie ServiceNow + Experience working in the Department of Defense - **… more
- Beth Israel Lahey Health (Charlestown, MA)
- …develop standardized workflows. 9. Ensures accurate and timely updates to the ITSM ticketing system **Required Qualifications:** 1. High School diploma or GED ... and retain knowledge of a wide variety of systems. Knowledge and experience with ITSM systems such as Service Now or Remedy 7. Advanced technical computer skills as… more
- Motion Recruitment Partners (Las Vegas, NV)
- …local to Las Vegas, NV area Desired Skills & Experience + Experience with ITSM ticketing systems, particularly Halo ITSM + Familiarity with StarLink satellite ... internet installation and configuration + Experience with Cradle Points or similar cellular modems + Cable modem installation and configuration experience + Experience supporting community or multi-site environments + Mobile device management and support + VPN… more
- Sumitomo Pharma (Marlborough, MA)
- …computer chat. + Field incoming requests toInformation TechnologyviaService Management ( ITSM ) toolassignment group, e-mail,instant message,and in person to ensure ... customer escalationsrequired. + Experience using an IT Service Management ( ITSM )tool, preferably ServiceNow,for Incident and Problem management trackingrequired. +… more
- KBR (Bethesda, MD)
- …of software and documentation, system/network status, and problem entry, via problem ITSM tracking tool. With high availability time and outstanding verbal skills, ... software, and security administration. All information reported is well documented within the ITSM tracking tool. To meet agreed upon objectives, 90% of all incoming… more
- Leidos (Patuxent River, MD)
- …Problem Management, Operations and Maintenance (O&M), project sustainment and other ITSM and DevSecOps initiatives. Candidates for this position are highly motivated ... and SLICS. + Support the FBNE organization, as required, on all ITSM Service Management Improvement Activity (SMIA), Structured Improvement Activity (SIA) and any… more
- CACI International (Chantilly, VA)
- …platform or similar, following ITIL methodology with the main emphasis on ITSM and record producer business processes. The role includes installing, troubleshooting, ... using:** **o Business Rules** **o Client Scripts** **o UI Actions** **o ITSM ** Understanding of best practices across both commercial and federal sectors as… more
- Chenega Corporation (Washington, DC)
- …system incidents and changes while leveraging ServiceNow for IT service management ( ITSM ). The ideal candidate will troubleshoot escalated IT issues, manage service ... methodologies. + Hands-on experience with ServiceNow administration, configuration, and ITSM processes. + Familiarity with ServiceNow workflows, scripting (JavaScript… more
- Humana (Frankfort, KY)
- …of how organizational capabilities interrelate across department(s). This ITSM Operations position leads Configuration Management Operations (Data Quality, ... define CMDB Data Quality strategic initiatives, goals, and OKR's + Support other ITSM processes such as Incident, Change, and Asset Management to consistently align… more
- Koniag Government Services (Chantilly, VA)
- …to: + Configure and develop ServiceNow applications and modules, primarily in ITSM and other platform capabilities + Develop and maintain workflows, business rules, ... (Design through O&M) + Experience working with at least one ServiceNow module ( ITSM , ITOM, ITBM/SPM, CSM, HR, or others) + Practical experience with ServiceNow… more
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