- Cognizant (Cary, NC)
- …and access tasks * Document incidents, service requests, and resolutions using ITSM tools * Deliver timely, professional support while working independently and ... support * Working knowledge of Active Directory fundamentals * Experience using ITSM tools for ticketing and documentation * Strong communication skills and a… more
- Federal Reserve Bank (Philadelphia, PA)
- …drop off, order pickups and vending support in coordination with the REM ITSM team; including maintaining stock, identifying product ideas, working with customers on ... service. **Process Automation Opportunities** - Collaborate with the REM Engineering & ITSM teams on process automation to identify, implement, or update current… more
- Iowa Department of Administrative Services (Mount Pleasant, IA)
- …+ Maintain accurate inventory and documentation of site-specific IT assets using ITSM systems. + Install, configure, and maintain physical and virtual servers in ... generate reports where applicable. + Track and manage support tickets across ITSM , agency-specific systems, and vendor platforms. + Prepare and deliver clear… more
- Carrier (Palm Beach Gardens, FL)
- …The role will also organize metrics and KPIs for the team in partnership with ITSM operations and other DI leaders. This position acts as the right hand to the ... improvement. + Organize and manage metrics and KPIs for the team in partnership with ITSM operations and other DI leaders. + Act as the right hand to the Executive… more
- T and T Consulting Services (Brunswick, GA)
- …integrated delivery across service towers, ensuring service desk, ITSM platform administration, infrastructure engineering, cybersecurity operations, and end-user ... + Working understanding of IT Service Management principles and how ITSM tooling supports consistent delivery, reporting, and accountability. **Desired Skills &… more
- Oracle (San Juan, PR)
- …SOP development. + Technology evaluation + Assess and tune ITSM , monitoring/observability, on-call/paging, and collaboration tools for reliability, signal quality, ... executive-ready status reporting and stakeholder management. + Experience with ITSM platforms, monitoring/observability, and on-call/paging tools; evidence and audit… more
- NVIDIA (Santa Clara, CA)
- …Coordinate incident, problem, and process adjustment procedures in alignment with ITSM guidelines + Collaborate with multi-functional teams to identify operational ... as Prometheus, Grafana, Datadog, CloudWatch, or Splunk + Demonstrated expertise in ITSM practices, including incident, problem, and process improvement + Ability to… more
- Motion Recruitment Partners (Boston, MA)
- …excellent customer service. You'll gain exposure to enterprise applications, ITSM processes, and change management while contributing to system reliability ... in scheduled 24/7 on-call support Desired Skills & Experience . Experience with ITSM tools . Familiarity with application monitoring and alerting . Experience with… more
- Robert Half Technology (Washington, DC)
- …and ensure compliance with IT policies. * Maintain and update knowledge of ITSM best practices and tools. * Implement and enforce standards for customer service ... troubleshooting techniques, and IT systems. * Experience with Active Directory and ITSM tools. * Knowledge of Exchange and document management systems is a… more
- Steampunk (Mclean, VA)
- …**Contributions** + Supports Service Now team to develop and mature CMDB, ITSM , and other modules by organizing and applying updated policy and workflows. ... experience supporting Enterprise IT programs. + Experience with Service Now modules preferred ( ITSM , CMDB, etc.). + Experience with federal policy and NIST RMF a… more