- Strike (Spring, TX)
- …and troubleshooting smartphones (Android, iOS). + Previous experience utilizing an ITSM system to record and track reported incidents. + Demonstrate ability ... to deliver superior customer service is required. + Scripting experience with PowerShell Competencies: + Strong troubleshooting and analytical skills. + Proven time management and follow-through skills with the ability to work on multiple tasks. + Analyzes… more
- ServiceNow, Inc. (Waltham, MA)
- …across every Commercial Growth opportunity-spanning a variety of industries and covering ITSM , CSM, SPM, SecOps, ITOM, Now Assist, and the entire ServiceNow ... platform. **Responsibilities** Assist Commercial Growth Sales and Solution Consulting teams in their largest and most strategic opportunities. Participate across the sales lifecycle to acquire new customers and grow existing accounts. Lead deep-dive discovery… more
- Compass Group, North America (Bothell, WA)
- …necessary. + Assists Tier 2 with hardware swaps as needed (CHD/projectors). + Manages ITSM and daily email and phone requests. + Handles issues as they arise through ... the proper administrative channels. + Follows protocol during emergency situations. + Performs other duties as assigned. **Qualifications:** + Extensive knowledge in network connectivity, digital signal flow, network compliance support, and firmware/software… more
- Nexagen Networks Inc (Rock Island, IL)
- …Digital Modernization, Systems and Software Engineering, DevSecOps, ITSM , Cybersecurity, Satellite Communication (SATCOM), RMF-FedRAMP, Logistics, Training, ... Exercises, COMSEC, and IT/Networking. Job Description Nexagen Networks is seeking a skilled Web Developer - Intermediate to support the design, development, and maintenance of web-based applications and websites in support of mission-critical initiatives. The… more
- Fiserv (Berkeley Heights, NJ)
- …workflows and troubleshooting NACHA file issues. + Experience owning ITSM processes, incident management, and client escalation coordination for enterprise ... accounts. + Experience creating observability dashboards and alerts in Splunk, Datadog, or New Relic to monitor client health. + Stakeholder management and executive communication experience when coordinating client escalations. **How you'll work:** + This… more
- HTC Global Services Inc (Troy, MI)
- …software issues, and basic network issue assessment and troubleshooting + Utilize an ITSM to document incidents and requests + Strong listening, verbal, and written ... communication skills + A strong sense of urgency and the ability to multi-task effectively with attention to details + Positive attitude to learn EMR applications for level 1 support and its workflow + Well-developed organizational, communications and time… more
- Arena Technical Resources, LLC (Springfield, VA)
- …Provide Insight, not just input: Use monitoring tools, logs, and the ITSM platform as storytelling platforms, identify trends, recurring issues, SOP violations, and ... performance degradation before they become outages. - Master triage and escalation: Ask the right questions early, determine who else may be affected, decide when to engage engineering teams, and escalate with clear summaries, documented actions, and specific… more
- Huntington Ingalls Industries (Virginia Beach, VA)
- …10 Secure Host Baseline (SHB) and DoD STIG implementation + Experience with ITSM platforms and enterprise ticketing tools + Previous involvement in change control or ... configuration processes + Understanding of cybersecurity practices in DoD or government settings + Ability to interpret complex technical issues and support ongoing improvements Physical Requirements Adequate visual acuity and manual dexterity for meeting the… more
- ManTech (Herndon, VA)
- …analytics, or strategic performance monitoring. + Familiarity with ITIL or ITSM processes, particularly within the ServiceNow platform. **Clearance Requirements:** + ... Must have an active TS/SCI clearance with Polygraph. **Physical Requirements:** + Must be able to remain in a stationary position at least 50% of the time. Constantly operates a computer, phone, and other office equipment for extended periods of time.… more
- NVIDIA (Santa Clara, CA)
- …AutoGPT-like flows). + Experience integrating enterprise platforms (eg, ERP, CRM, ITSM ) with APIs, data connectors, or custom services. + Hands-on development ... of AI agents, frameworks, and tooling, including setting architectural and coding standards. + Solid understanding of security, governance, and compliance for AI in enterprise contexts. + Excellent collaboration skills with the ability to influence… more