- JPMorgan Chase (Columbus, OH)
- …collaboratively with the team. **Preferred qualifications, capabilities, and skills** + ITSM or Workplace Services experience + Service portal experience + ... ServiceNow Certifications JP Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a… more
- Capital One (Richmond, VA)
- …Event Driven Architecture** + **Experience in defining and deploying future-state ITSM /ITAM processes and identifying solutions from a people, process and technology ... perspective** **_Capital One will consider sponsoring a new qualified applicant for employment authorization for this position._** The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary… more
- Southern Company (Birmingham, AL)
- …quickly comprehend complex spreadsheets/data + Understanding of BMC Helix, or similar ITSM tool, incident/request, change, and knowledge data. Asset data a plus. + ... Familiarity with Business Intelligence analytics tools and data marts + Data mining skills + ITIL Foundation certification is preferred + Exposure to ITIL, IT Service Management frameworks, and process improvement is a plus + Analytical and detail oriented +… more
- Kelly Services (Lakewood, CO)
- …Office suite of applications **Preferred Qualifications:** + Experience with ServiceNow ITSM and HAM/ITAM functionality + General technical knowledge and experience ... _As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.?Kelly offers eligible employees voluntary benefit plans including?_ **_medical, dental, vision, telemedicine, term life,… more
- JE Dunn Construction Company (Kansas City, MO)
- …+ Ability to follow-up on inquiries in a timely manner + Knowledge of modern ITSM toolsets - Jira Software + Organizational skills - Advanced + Ability to deliver ... quality through attention to detail - Advanced + Ability to learn and use a variety of software, tools and systems necessary to meet business needs + Ability to solve complex problems quickly and effectively - Advanced + Ability to build relationships and… more
- Microsoft Corporation (Redmond, WA)
- …features that allow AI agents to interact with enterprise systems (eg, HRIS, ITSM , Facilities platforms). + Own the delivery of key extensibility features such as ... agent publishing, multi-agent architecture improvements, MCP and connectors, and conversational workflow customization. + Identify and drive performance, scalability, and reliability improvements across the ESS platform. + Establish engineering best practices,… more
- Leidos (Norfolk, VA)
- …for NMCI projects and changes related to transport. + Comply with ITSM processes and procedures, Model Based Systems Engineering (MBSE) governance, and Cybersecurity ... requirements within the DoDI 8500.01 and DON 5239. + Support development and maintenance of engineering processes, checklists, and procedures for transport. + **Shift 1: Sunday - Tuesday every other Wednesday 0500 - 1700 EST** **You'll Bring These… more
- ServiceNow, Inc. (Santa Clara, CA)
- …project plans that deliver. + **Service Management Mastery:** Expertise in ITSM /HRSD/CSM/GBS, with the agility to rapidly absorb new technical concepts. + ... **Customer Experience Visionary:** You understand the customer journey landscape, the tools that shape it, and what it takes to build an AI-first culture. + **AI Fluency:** Solid grasp of AI fundamentals, with hands-on knowledge of GenAI and LLMs. +… more
- Leidos (Fort Meade, MD)
- …PowerPoint). *Experience with technical writing and reporting. *Experience creating/running ServiceNow ITSM reports. *Must have an active DoD IAT Level II ... certification (Security+ CE), prior to start. **PREFERRED QUALIFICATIONS:** *ITIL V3/V4. *Experience using vSphere. *Experience briefing Senior Leaders. *Possess an in-depth knowledge of DoD Enterprise IT policies and procedures. At Leidos, we don't want… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …incident timelines, supports change activities, and records incidents in to the ITSM platform BMC Remedy. * Create, update and maintain Standard Operating ... Procedures, Technical User Guides, Troubleshooting Guides, and Customer Contact Database. Conduct quarterly reviews of all documents. * Populate Knowledge Management Database with known troubleshooting procedures. Develop "lessons learned" on all escalated… more