- Link Solutions Inc (Adelphi, MD)
- …incident management within the ServiceNow Information Technology Service Management ( ITSM ) platform. + Experience creating and modifying documentation for technical ... processes and procedures. + Experience working in a Department of Defense (DoD) environment. + A problem solver and troubleshooter who thrives in resolving complex problems. + Strong self-starter requiring minimal supervision. + Excellent communication skills… more
- CompuCom (Warwick, RI)
- …to management + Utilize ServiceNow (Supplier's dedicated technicians) or Supplier's ITSM System (Supplier's dispatch) where applicable for issue tracking, ensuring ... all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention + Ensure all tickets are resolved within the documented service levels + Interact with asset management, network… more
- SAIC (Arlington, VA)
- …platforms and enhance scalability across hybrid environments + Develop ITSM solutions utilizing Jira Service Management, create configuration management workflows ... and customer service portals to automate enterprise configuration changes and improve IT service request processing + Research and develop innovative security technologies and methodologies to meet JSIG compliance standards to ensure seamless integration with… more
- Link Solutions Inc (Adelphi, MD)
- …incident management within the ServiceNow Information Technology Service Management ( ITSM ) platform. + Experience creating and modifying documentation for technical ... processes and procedures. + A problem solver and troubleshooter who thrives in resolving complex problems. + Strong self-starter requiring minimal supervision. + Excellent communication skills (written and oral) and interpersonal skills. + Excellent… more
- TEKsystems (Mount Pleasant, WI)
- …priorities through a ticketing system. * Familiarity with ITIL Framework ( ITSM , Change Management, Problem Management). * Strong understanding of Network ... Fundamentals (OSI Layers 1-3). * Experience with building, testing, and running cables between devices. * Experience with installing and terminating Copper and Fiber Optic cabling. * Experience with GPU deployment and troubleshooting. * OSHA30 or higher… more
- Camping World (FL)
- …(SDLC), Vendor and Procurement Management processes, Vendor Performance Management, ITSM (IT Service Management), BPM (Business Process Management), and others. ... + Ability to produce high-quality diagrams and documentation using Figma, Draw.io, Confluence, or similar tools. + Strong analytical, organizational, and program management skills capable of coordinating complex workflows across multiple stakeholders. +… more
- Deloitte (Kansas City, MO)
- …to deliver Application Support for clients. * 5+ years of experience with ITSM processes, Service Level Agreements and KPIs * Drive SLA adherence and engage ... actively with clients to help achieve KPI's * Workday certification * Functional knowledge of ERP Financial or Supply Chain processes and systems * Advanced degree in the area of specialization The wage range for this role takes into account the wide range of… more
- Eaton Corporation (Raleigh, NC)
- …Improvement: Benchmark against industry standards and implement innovative solutions for ITSM and Agile process optimization. * Drive automation and process ... optimization initiatives using AI/ML, RPA, and advanced analytics to reduce manual effort and accelerate IT service delivery. **Qualifications:** Required (Basic) Qualifications: * Bachelor's degree from an accredited institution. * Minimum of 5 years of IT… more
- Citizens (Westwood, MA)
- …Proven experience designing scalable solutions across multiple modules. + Solid understanding of ITSM ; ITOM or SecOps a plus. + Ability to design scalable solutions ... that follow best practices. + Experience with integrations (REST/SOAP, etc.). + Strong communication skills and a team-first mindset. + Passion for problem-solving and delivering high-quality solutions. Pay Transparency The salary range for this position is $… more
- ProMedica Health System (Toledo, OH)
- …with CMDB management and solutions + Support/administrator experience with ServiceNow ITSM + Support/administrator experience with Moveworks + IT Support experience ... with Epic + Technical writing/training + Knowledge base administration + Advanced support knowledge of hardware, software, operating systems, and network connectivity **ProMedica** is a mission-driven, not-for-profit health care organization headquartered in… more