- CGI Technologies and Solutions, Inc. (San Antonio, TX)
- …ticketing systems and customer relationship management (CRM) software - ServiceNow ITSM preferred. . Experience with cloud infrastructure-based IT systems, with a ... preference for Google Cloud and Kubernetes. . Experience with DevSecOps concepts and practices. . Excellent troubleshooting and problem-solving skills. . Strong communication and interpersonal skills. . Ability to pass a clearance to access Sensitive… more
- TEKsystems (Dallas, TX)
- …cloud architecture, network, storage, server, and application architecture * Knowledge of ITSM concepts - ITIL Certification is a plus Skills ansible, openshift, ... Devops, Communication and leadership skills, Architecture, Automation, Linux Top Skills Details ansible,openshift,Devops,Communication and leadership skills Additional Skills & Qualifications Customer facing skills Experience Level Intermediate Level Job Type… more
- CareFirst (Reston, VA)
- …and customer service while adhering to service level agreements and ITSM processes (change, incident, problem, configuration management). This role involves ... interacting with internal and external clients professionally, coordinating with IT infrastructure, operations, and security teams, and implementing policies and technologies to maintain a stable environment. Candidates must demonstrate confidence in… more
- PDS Defense (Annapolis, MD)
- …and software interconnection and interfacing. * Knowledge and understanding of ITIL/ ITSM concepts and practices. * Experience troubleshooting Cisco devices. * ... Experience with HSRP/BGP routing protocols. * This position requires AA/AS degree or other 2-year post high school training with a minimum of 1-2 years of relevant experience OR * HS Diploma/GED with 2 years of experience **Preferred Qualifications:** * CCNA… more
- Hospice of the Valley (Phoenix, AZ)
- …leadership experience. + Minimum of 5 years experience establishing and supporting ITSM processes and tools. + PMP or equivalent certification. + Minimum of ... 5 years of progressive project management, Information Technology, or media management experience to include three years in vendor manager role. + Broad knowledge of Information Technology general functions (eg, desktop computer software, Internet… more
- Insight Global (Maryland Heights, MO)
- …of IT operations, system troubleshooting, and requirements gathering Experience with ITSM tools (Cherwell, Ivanti preferred) Ability to document issues, track ... progress, and recommend process improvements Experience with regression testing more
- ASM Research, An Accenture Federal Services Company (Augusta, ME)
- …and non-technical stakeholders. + Prior experience in IT Service Management ( ITSM ). **Compensation Ranges** Compensation ranges for ASM Research positions vary ... depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation… more
- CACI International (Denver, CO)
- …and resolution. - Create and manage support tickets in a web-based ITSM /CRM platform while actively troubleshooting and communicating with end users. Perform initial ... assessment, triage, and resolution for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams - Ensure that all technical baseline infrastructure is maintained at an optimal level to satisfy customer mission needs. -… more
- TEKsystems (East Peoria, IL)
- …processes and process improvements to aid in development and support -Follow ITSM process and documentation for all changes -Collaborate with other technical teams ... as needed to plan and execute changes (ie, firewall, VPN, wireless, NAC, etc.) -Advise business partners regarding technical questions/issues in the LAN space Skills Network engineering, Router, CCNA, Cisco routers, Cisco switches, Troubleshooting, Switches,… more
- CompuCom (Des Moines, IA)
- …is required + Experience with multi-platform Windows O/S required + Experience using ITSM Ticketing tools (eg, Service Now, Remedy) to manage and track incidents ... preferred + Active Directory and Exchange experience preferred **Wage Range** **:** The hourly rate for this position is between $13.50 - $19.80 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education,… more