- CACI International (Denver, CO)
- …and resolution. - Create and manage support tickets in a web-based ITSM /CRM platform while actively troubleshooting and communicating with end users. Perform initial ... assessment, triage, and resolution for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams - Ensure that all technical baseline infrastructure is maintained at an optimal level to satisfy customer mission needs. -… more
- TEKsystems (East Peoria, IL)
- …processes and process improvements to aid in development and support -Follow ITSM process and documentation for all changes -Collaborate with other technical teams ... as needed to plan and execute changes (ie, firewall, VPN, wireless, NAC, etc.) -Advise business partners regarding technical questions/issues in the LAN space Skills Network engineering, Router, CCNA, Cisco routers, Cisco switches, Troubleshooting, Switches,… more
- CompuCom (Des Moines, IA)
- …is required + Experience with multi-platform Windows O/S required + Experience using ITSM Ticketing tools (eg, Service Now, Remedy) to manage and track incidents ... preferred + Active Directory and Exchange experience preferred **Wage Range** **:** The hourly rate for this position is between $13.50 - $19.80 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education,… more
- Amentum (Minneapolis, MN)
- …the health of systems and backups to include restore testing + Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets + ... Conduct or provide new equipment deployments and/or requested deployment support, including installation and maintenance of video teleconferencing infrastructure + Responsible for understanding the needs of the customers and the realities of commercially… more
- TEKsystems (Bethesda, MD)
- …etc.). * Experience with Managed Services type delivery with an understanding of ITSM and the Continue Service Improvement cycle. * Ability to work collaboratively ... with cross-functional teams and stakeholders. * Experience with common operations management systems and technologies a plus; including SAP, ServiceNow, BMC, Atlassian, Ivanti, Oracle ERP. * Project management credential such as Agile, PMP, IAOP (Outsourcing… more
- Cognizant (Foster City, CA)
- …integration (Azure AD, Okta) and security policies. + Knowledge of ServiceNow ITSM or similar ticketing systems. **Salary and Other Compensation:** Applications will ... be accepted until 1/13/2026 **_*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*_** The annual salary for this position is between $91,000- $105,000 depending on experience and other qualifications of the… more
- US Marine Corps (New Orleans, LA)
- …Excel, Outlook, PowerPoint. Multi-line phone experience preferred. Must complete USMC E- ITSM Remedy Software training in order to obtain administrative rights to ... MFR G-6 IT systems. Must complete training on all required software systems. Administratively supports the comprehensive, year-round programs and activities within the Marine Forces Reserve Marine Corps Community Services (MCCS) division. Coordinates and… more
- Humana (Frankfort, KY)
- …Databricks, or similar analytics platforms + Strong understanding of SRE, ITIL/ ITSM , and operational best practices for data platforms. + Proven experience ... operating 24/7, high-availability, mission-critical systems. + Experience applying automation and infrastructure-as-code (Terraform, Ansible, scripting). + Advanced understanding of observability for data platforms (performance, capacity, query analysis). +… more
- Parsons Corporation (Centreville, VA)
- …background (metrics/logs/traces/synthetics, event correlation, topology/CMDB) and integration with ITSM . + **Excellent Financial Acumen.** Strong experience managing ... complex budgets with multiple cost centers. + **Project management skills:** Ability to manage projects related to network upgrades, deployments, and other initiatives. **What Desired Skills You'll Bring:** + **Preferred certifications:** CCNP/CCIE; AWS/Azure… more
- TEKsystems (Chicago, IL)
- …with area leaders. Primary Responsibilities: *Service-Now or a comparable ITSM tool expertise: Demonstrate in-depth proficiency with Service-Now, leveraging its ... capabilities for ticketing, task management, knowledge, and reporting. The ability to extract, analyze, and present insights from Service-Now data is crucial. * Contractual Adherence & Reporting: Ensure services perfectly align with contractual obligations.… more