- GEHA (Lee's Summit, MO)
- …using Swagger and YAML or similar tools desirable . Knowledge of ITIL and ITSM processes and tools (ie ServiceNow, ADO boards) . Proficient in MS Office tools, ... (eg Excel) . Familiarity with the API Management Life cycle including design, development, security, governance, monitoring, alerting, and versioning . Exceptional research skills and resourcefulness . Effective communication skills; listening, written and… more
- UIC Government Services and the Bowhead Family of Companies (San Antonio, TX)
- …and DHA operations. **Responsibilities** + Utilize the IT Service Management ( ITSM ) Information Technology Information Library (ITIL) v4, or latest version ... framework, to adequately provide end users consistent, available, and reliable IT services + Rapidly resolve issues and mitigate risks impacting business operations + Ensure administrative functions of the contract (timekeeping, reports, etc.) are filed with… more
- General Dynamics Information Technology (Fairfax, VA)
- …technologies like REST APIs, SOAP, and web services + In-depth understanding of ITSM processes and ITIL frameworks + Keen understanding of modern web technologies ... and cloud computing architectural principles for cloud-based platforms + Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment + Ability to identify, understand, document, and… more
- Veralto (Romeoville, IL)
- …devices. . Recording requests, troubleshooting steps, and resolutions in the ITSM system. . Managing and maintaining company devices, software installations, and ... patch configurations. . Performing **Active** **Directory** account support (password resets, group membership, device joins). . Supporting wired/wireless network connectivity and escalating site-critical issues as needed. . Documenting recurring issues and… more
- Robert Half Technology (Bonita Springs, FL)
- …Office 365, SharePoint, and Adobe products. * Experience working with ServiceNow ITSM or similar ticketing systems. * Knowledge of IT service management frameworks ... such as ITIL. * Ability to manage multiple tasks efficiently and with minimal guidance. * Strong communication skills, both oral and written, to effectively interact with clients and team members. * Experience coordinating projects and collaborating across… more
- Metropolitan Council (St. Paul, MN)
- …+ Knowledge of process improvement methodologies (eg, Lean, Six Sigma) and ITSM best practices + Skilled in managing complex budgets, procurement lifecycles, and ... IT asset portfolios + Skilled in developing policies and controls that standardize operations and reduce risk + Skilled in establishing KPIs and operational dashboards to guide business performance + Skilled in building collaborative partnerships across… more
- Link Solutions Inc (Adelphi, MD)
- …incident management within the ServiceNow Information Technology Service Management ( ITSM ) platform. + Working knowledge of hardware configuration management tools ... and logistics tracking systems. + Process improvement or quality management certification (eg, Six Sigma, Lean, ITIL v4 Foundation). + Experience creating and modifying documentation for technical processes and procedures. + Experience working in a Department… more
- L3Harris (Camden, AR)
- …Skills: + Project Management certifications or relevant experience. + Experience with ITSM tools (ServiceNow). + Experience in the Aerospace and Defense industry or ... manufacturing preferred. + Cross-functional IT knowledge and experience (infrastructure, applications, security, networking). + Self-directed, versatile, and able to prioritize multiple competing priorities and deliverables. #LI-NR1 L3Harris Technologies is… more
- Leidos (Fort Shafter, HI)
- …network engineering, wireless connectivity, and ISP/OSP functions. *Proficiency with ITSM /ticketing tools and asset management platforms used to track inventory ... and account access. *Strong leadership, coaching, and conflict-resolution skills in a fast-paced, operationally critical environment. *Experience conducting performance evaluations, corrective actions, and team development planning. *Familiarity with… more
- Link Solutions Inc (Adelphi, MD)
- …incident management within the ServiceNow Information Technology Service Management ( ITSM ) platform. + Experience creating and modifying documentation for technical ... processes and procedures. + Experience working in a Department of Defense (DoD) environment. + A problem solver and troubleshooter who thrives in resolving complex problems. + Strong self-starter requiring minimal supervision. + Excellent communication skills… more