- Marriott (Bethesda, MD)
- …and data warehouses in partnership and in support of our Data Analysts, ITSM Practice Owners, Service Desk Leaders, SRE Leaders, and various other departments and ... across the organization. As a contributing member of the ITSM Service Delivery Data and Analytics team, the Data...Platform teams to ensure that data within the Enterprise ITSM reporting platform is accurate, up-to-date, and governed. You… more
- Warner Bros. Discovery (Atlanta, GA)
- …based in Atlanta. As a key leader in the IT Service Management ( ITSM ) function, the Lead will partner with cross-functional teams, including ServiceNow platform ... owners, other ITSM process leads, and Product Management, to ensure the...and platform capabilities. The role demands deep experience in ITSM process design, strong governance acumen, and a passion… more
- MathWorks (Natick, MA)
- …- $182,300 Job Summary We are seeking a skilled and motivated ServiceNow ITSM Developer to join our ServiceNow development team. The ideal candidate will have ... platform. You will be responsible for designing, developing, and maintaining ITSM solutions that enhance our ServiceNow environment, ensuring seamless integration… more
- TekSynap (Glynco, GA)
- …is seeking a Systems Engineer with a specialization in IT Service Management ( ITSM ) to implement and optimize ITSM solutions using Ivanti Service Manager. ... aligned with operational needs. Responsibilities + Design, configure, and manage ITSM workflows in Ivanti Service Manager, ensuring they align with organizational… more
- The Hartford (Hartford, CT)
- …driving force behind the modernization and operational maturity of our global ITSM processes. You will provide oversight and integration across incident, problem, ... drive systemic fixes and trend‑based prevention.* Raise the bar on ITSM excellence: Advance ITIL‑aligned practices across change, incident, and problem-with… more
- CACI International (Forest Heights, MD)
- …client. This role ensures alignment with industry standards such as ITSM (Information Technology Service Management) and CMMI (Capability Maturity Model ... federal government IT services contract. . Lead the adoption and integration of ITSM best practices and CMMI frameworks within the organization. Develop and maintain… more
- SAIC (Washington, DC)
- …to Service Level Agreements (SLAs),meticulously analyze IT Service Management ( ITSM ) system tickets to pinpoint enhancement opportunities, and strategize the ... are met or exceeded to meet customer expectations. + ITSM Ticket Analysis: Monitor and trend ITSM system tickets to identify customer pain points and develop… more
- Signature Aviation (Orlando, FL)
- …modern, secure, scalable, and fully optimized to support IT Service Management ( ITSM ) and broader organizational needs. With 7+ years of hands-on ServiceNow ... ACLs, and overall platform governance. + Configure and maintain key ITSM modules (Incident, Problem, Change, Request, CMDB, Knowledge, Asset, Service Catalog).… more
- Cecil College (North East, MD)
- …vendor-managed network and communications services, and champions IT Service Management ( ITSM ) practices grounded in ITIL principles. The role focuses on optimizing ... infrastructure modernization and lifecycle projects. Service Desk & IT Service Management ( ITSM ) * Provide leadership for the IT Service Desk, ensuring effective… more
- CACI International (Chantilly, VA)
- …Responsibilities: Contributes to the planning, design, and implementation of ITIL ITSM Event processes Participates in the deployment and transformation of IT ... work instructions, and knowledge expertise Helps monitor services throughout ITIL ITSM process lifecycle; verifying adherence to specified process requirements and… more
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