- JPMorgan Chase (Columbus, OH)
- …development and implementation.** + **2+ years of experience with the ITSM module** + Understand customer requirements, translate to high-quality technical ... solutions. + Develop and manage custom widgets, pages and UI elements to enhance end-user Service portal experience + Proficient in scripting languages (JavaScript, Glide scripting) and front-end technologies (HTML, CSS, Angular). + Experience working on… more
- Robert Half Technology (Warren, NJ)
- …device returns and replacements. Maintain accurate records in ServiceNow or equivalent ITSM platforms. In addition to supporting the Apple environment, assist end ... users with company laptops. Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within… more
- General Dynamics Information Technology (Las Cruces, NM)
- …authorized user lists, user profiles, and file system maintenance. + Understand all ITSM processes and documents work accurately and effectively through the use of a ... ticketing system. + Perform visual inspections of hardware and document/report all findings. + Understand the Program Service Level Agreements (SLA) to ensure proper completion of work within timelines. + Manage account requests and provide account management… more
- Truist (Raleigh, NC)
- …both on-premise and cloud environments. 4. Proficiency with IT Service Management ( ITSM ) tools such as ServiceNow, and familiarity with incident, problem, and change ... management processes. 5. Strong experience with monitoring tools such as Dynatrace, Splunk, or CloudWatch for proactive issue detection and troubleshooting. 6. Understanding of infrastructure, application technology stacks, and the software development… more
- Boston University (Boston, MA)
- …+ Experience with a variety of tools commonly used such as an ITSM ticketing tool, remote assistance, asset management, image and deployment, patching, backup and ... restore, endpoint protection, and several native and centrally managed encryption solutions required. + A valid driver's license. + You can explain tech clearly and listen with empathy. + Deliver patient, professional support consistently. + Adapt fast and… more
- NTT America, Inc. (Austin, TX)
- …and system services on Windows platforms. + Proficient in using ServiceNow ITSM for incident, change, and problem management. + Strong expert level understanding ... of Windows-based backup strategies, disaster recovery planning, and high-availability configurations (eg, Failover Clustering, DFS, Hyper-V Replica). + Familiar with security tools and practices including Windows Defender, BitLocker, and auditing policies. +… more
- NTT America, Inc. (Plano, TX)
- …Python for automation and system management. + Proficient in using ServiceNow ITSM for incident, change, and problem management. + Strong expert level understanding ... of Windows-based backup strategies, disaster recovery planning, and high-availability configurations (eg, Failover Clustering, DFS, Hyper-V Replica). + Familiar with security tools and practices including Windows Defender, BitLocker, and auditing policies. +… more
- CACI International (Sterling, VA)
- …+ ITIL Certification, other Technical Certifications + Experience with large scale ITSM and implementations + CBP, DHS, Border Patrol Systems experience - ** ... ** **What You Can Expect:** **A culture of integrity.** At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher… more
- NTT America, Inc. (Plano, TX)
- …in scripting languages (Python, Bash, PowerShell, etc.). + Expert in ServiceNow ITSM + Expert in Cloud Cost Optimization. Familiar with Apptio Cloudability. + ... Strong expertise in multi-cloud disaster recovery. + Familiarity in AppGate SDP, Qualys TotalCloud, Qualys Patch Management, Qualys CSAM, CrowdStrike, Palo Alto NGFW, etc. + Ability to analyze logs and monitor performance using native tools (CloudWatch, Azure… more
- NTT America, Inc. (Plano, TX)
- …Perl for automation and system management. + Proficient in using ServiceNow ITSM for incident, change, and problem management. + Strong understanding of Linux-based ... backup strategies, disaster recovery planning, and high-availability configurations (eg, Pacemaker, DRBD). + Familiar with security tools and practices including SELinux, iptables, auditd, and fail2ban. + Experience with vulnerability assessment and patch… more