- NTT America, Inc. (Davenport, IA)
- …Agreements (SLAs) + Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes **Basic Qualifications** ... + 2+ years' experience desktop and/or deskside experience + Ability to physically perform general office requirements (ability to lift 50lbs) **Highly Preferred Skills** + Reliable personal transportation (Automobile) + Undergraduate degree or some college… more
- Cupertino Electric (San Jose, CA)
- …of computer systems, peripherals, mobile devices, and printers. + Experienced with ITSM platforms such as Freshservice and committed to SLA-based support. + Familiar ... with ITIL processes including Incident, Request, Change, and Knowledge Management. + Strong analytical, troubleshooting, and documentation skills. + Excellent communication skills and ability to work independently or collaboratively. + Consistently… more
- CGI Technologies and Solutions, Inc. (Salt Lake City, UT)
- …Glide scripting). o Expertise in ServiceNow modules: CMDB, IT Service Management ( ITSM ), IT Operations Management (ITOM) -- Discovery, Service Mapping. o Knowledge ... of integration methods (REST/SOAP APIs, MID Server configurations). o Familiarity with ServiceNow reporting and dashboard creation. * Leadership Skills: o Experience in leading teams across onshore and offshore locations. o Strong communication, stakeholder… more
- MetLife (Cary, NC)
- …analyze business cases, create control process, perform audits, and maintain ITSM calendars, communications, and SharePoint site. * Conduct regional stakeholder, ... monthly operational review, post implementation and planning meetings. Essential Business Experience and Technical Skills: Required: * 2+ years of related IT Service Management, Operational, Business or Industry work experience * Requires strong oral and… more
- Parkview Health (Fort Wayne, IN)
- …experience as RN. Familiarity with information technology service management ( ITSM ) principals preferred. Familiarity with medical terminology and workflows ... preferred. Ability to translate business needs into technical specifications. Epic and/or third party knowledge strongly preferred. Possesses the ability to address process requirements. Demonstrates good customer relationship skills. Must be a team player.… more
- Robert Half (Cincinnati, OH)
- …industry. + 3 to 5 years of ServiceNow development for a large company utilizing ITSM , CMDB and SecOps Modules (SIR and VR) + Proficiency in Microsoft Office suite ... applications with specific emphasis on Teams, Outlook, Excel, Word, and PowerPoint. Preferred experience using relevant software/systems (JIRA, SQL, Python, PowerBI , Sharepoint , gSuite , Linux, and others as applicable) + Professional Certification such as… more
- Robert Half Technology (Cedar Rapids, IA)
- …(OSPF, BGP), and network security principles. + Familiarity with ServiceNow or similar ITSM tools. + Certifications such as CCNA or PCNSA are a plus. Technology ... Doesn't Change the World, People Do.(R) Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement… more
- US Bank (Atlanta, GA)
- …of related experience **Preferred Skills/Experience** + Proficient understanding of ITSM and AGILE methodologies + Customer-facing support or experience working ... with APIs from either a technical standpoint, such as support, testing, or development with experience using REACT.js, Python, Node.js, or C# + Experience working with logs and analyzing http status codes via logging tools such as Kibana or Splunk + Experience… more
- Surgery Care Affiliates (Boise, ID)
- …Experience with supporting products in Microsoft Office Suite. + Experience with ITSM tools (Service Now) preferred. + Experience with hardware upgrades, Windows, ... iOS preferred. + Follow proper escalations processes based on severity of the incident/alert. + Take ownership and accountability of all assigned tickets and drive to resolution, researching and escalating to vendors, as necessary. + Ability to work with… more
- Robert Half Technology (Cedar Rapids, IA)
- …solutions and scripting (PowerShell). + Experience with ServiceNow or similar ITSM platforms. + Excellent problem-solving and communication skills. + Certifications: ... MCSA, VMware VCP, or similar. Technology Doesn't Change the World, People Do.(R) Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract,… more