- Rush University Medical Center (Chicago, IL)
- …project management techniques in accomplishing strategic objectives. + Experienced with ITSM functionalities such as change control, CMDB, ticket system. + In ... depth understanding of disaster recovery, design, implementation, and testing. + SME for routing and switching technologies. + SME for IP Addressing and Subnetting, including design and implementation. + SME for DNS and DHCP, including design and… more
- MUFG (Jersey City, NJ)
- …technical and functional expertise in ServiceNow ITAM (HAM Pro, SAM Pro), ITSM , IRM, Vulnerability Response and integrations. + Hands-on experience with ServiceNow ... development: Business Rules, Client Scripts, Script Includes, Flow Designer, UI Policies, ACLs. + Proven ability to design and implement complex integrations (REST/SOAP APIs, orchestration, third-party tools). + Strong knowledge of CMDB/CSDM, data modeling,… more
- Citigroup (Irving, TX)
- …infrastructure updates)_** through a formalized change management process **_(eg, ITSM , ServiceNow)_** with proper documentation and approvals - **_Must Have_** ... . + Experience with **Ticketing Systems** **_(eg, Jira,_** **_ServiceNow_** **_)_** - **_Must Have_** . + Working understanding of **Middleware Components** (eg, Nginx, Tomcat or equivalents). + Familiarity with **Development Concepts** **_(eg, Git, CI/CD,… more
- Guthrie (Sayre, PA)
- …+ Experience with Epic Infrastructure such as Hyperspace. + Experience with ITSM functionalities such as change control, CMDB and ticketing systems. + Strong ... knowledge of healthcare information systems (eg, Epic, Cerner), cybersecurity and clinical operations. + Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units. + Demonstrated ability to… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …and operations. + Experience with incident management processes and IT service management ( ITSM ) frameworks (eg, ITIL). + Proven ability to lead and coordinate Tier ... 1 and Tier 2 incident response teams. + Excellent communication and coordination skills with both technical teams and agency stakeholders. + Experience in escalation management, troubleshooting, and problem resolution. + Ability to work under high-pressure… more
- CACI International (VA)
- …Developer * Certified ServiceNow Administrator * Certified Implementation Specialist ( ITSM , CSM, or similar) _Desired:_ + Experience ServiceNow SecOps, specifically ... Security Incident Response (SIR) + Experience with ServiceNow Customer Service Mgmt. (CSM) - ** ** **What You Can Expect:** **A culture of integrity.** At CACI, we place character and innovation at the center of everything we do. As a valued team member,… more
- The Hertz Corporation (Atlanta, GA)
- …+ Conduct regular team standups to monitor progress and deliverables. + Enforce ITSM processes for Change, Incident, and Problem Management. + Utilize dashboards and ... reports to track SLA and KPI compliance weekly. + Serve as the primary liaison between managed service providers and the Field Networking team for escalations and requests. + Maintain vendor relationships and escalate site surveys, installations, and… more
- NTT DATA North America (Whippany, NJ)
- …Level Agreements (SLAs) Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes **Required ... Qualifications:** * 2+ years desktop and/or deskside experience * High School Diploma or equivalent * Must have reliable personal transportation (Automobile) * Ability to physically perform general office requirements (ability to lift 50lbs) **Highly Preferred… more
- CACI International (VA)
- …accessible, and performant interfaces. + Configure and extend ServiceNow modules including ITSM , ITOM, and HRSD, aligning solutions with business and mission needs. ... + Develop and maintain APIs, integrations, and data models to support seamless cross-system functionality. + Write clean, efficient, and well-documented code adhering to ServiceNow and federal development standards. + Support troubleshooting, performance… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …within government or enterprise networks. + Familiarity with IT service management ( ITSM ) frameworks such as ITIL for incident, problem, and change management. + ... Ability to develop and maintain technical documentation, network diagrams, and configuration records. + ITIL v3 or ITIL 4 Foundation certification Preferred Skills + Project Management Professional (PMP) + Cisco Certified Network Associate (CCNA) or Cisco… more