- General Dynamics Information Technology (Offutt AFB, NE)
- …support through a variety of methods including phone, email, chat, and enterprise ITSM . **HOW A CLIENT SERVICES SUPPORT SPECIALIST WILL MAKE AN IMPACT:** + Assisting ... issues and questions via multiple support channels including phone, email, and ITSM + Applying troubleshooting, issue isolation & diagnostic techniques beyond Tier 1… more
- Fiserv (Wilmington, DE)
- …and client experience. + Define and enforce standardized operating procedures, ITSM best practices, and change management controls to improve change success ... + 13+ years of experience in IT service management ( ITSM ) and ITIL frameworks, including change, problem, and release...similar tools. + 8+ years of experience with enterprise ITSM platforms (eg, ServiceNow) covering incident, change, and problem… more
- CompuCom (Madison, WI)
- …Architecture and Integration with a strong focus on **IT Service Management ( ITSM )** and **IT Operations Management (ITOM)** modules. This role will be instrumental ... architect scalable, maintainable, and high-performing ServiceNow solutions across modules like ITSM , ITOM, CMDB, SecOps, and custom applications. + Lead ServiceNow… more
- Insight Global (Indianapolis, IN)
- …with established processes and best practices. It requires strong expertise in ITSM frameworks, particularly ITIL, along with proven experience in implementing and ... improving ITSM processes in mid-to-large organizations. Candidates should demonstrate advanced...degree - Demonstrated success in implementing, governing, and improving ITSM processes in mid-to-large organizations - Proven ability to… more
- Boar's Head Brand/Frank Brunckhorst Co., LLC (Sarasota, FL)
- …to system users and technical peers. + Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & ... Metrics, Incident Queue Management & Problem Management (RCA) in ITSM Tool. + Installs, configures, troubleshoots, and upgrades computer-related production… more
- ManpowerGroup (Berkeley Heights, NJ)
- …workflows, portfolio tracking, and governance processes + Support ITSM /ITBM-aligned operational governance activities **Communication & Stakeholder Engagement** + ... and managing architectural governance processes + Hands-on experience with ITSM frameworks and **ServiceNow** + Strong collaboration with Enterprise Architecture… more
- Link Solutions Inc (St. Mary's County, MD)
- …Project Manager will serve as the project lead for IT Service Management ( ITSM ) tools. You will be responsible for overseeing day-to-day and long-term enterprise ... security. Responsibilities: + Provide program and project oversight for ITSM -related efforts, including planning, scheduling, and resource allocation. + Lead… more
- Leidos (Baltimore, MD)
- …:experience with developing ServiceNow solutions across various platform applications, such as ITSM , ITOM (HAM and SAM), CMDB, EA (APM /TRM /TPM). Selected candidate ... developing ServiceNow solutions across various platform applications, such as ITSM , ITOM (HAM and SAM), ITSM , EA...such as ITSM , ITOM (HAM and SAM), ITSM , EA (APM/TRM/TPM) + 3+ years of Industry experience… more
- Parkview Health (Fort Wayne, IN)
- …catalog items and associated workflows within the organization's IT Service Management ( ITSM ) platform, ServiceNow. This role will ensure that intake processes are ... projects, the intern will be tasked with designing, building, and maintaining ITSM catalog items, forms, and request components to support service intake processes.… more
- Link Solutions Inc (St. Mary's County, MD)
- …reporting functions supporting the Enterprise Service Desk (ESD) IT Service Management ( ITSM ) system. You will provide leadership with the knowledge and insight to ... and maintenance of dashboards, reports, and data visualizations to track ITSM performance, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs).… more