- City Utilities of Springfield (Springfield, MO)
- …Technology Infrastructure Library (ITIL) and IT Service Management Best Practice ( ITSM ). 5. Participates in IT asset management decisions and processes. 6. ... in A+, Network +, MCSE, MCDST, HDI Help Desk Analyst and/or Support Technician, or ITIL Certification may be...Specialist II:_** Certification in MCSE, MCDST, HDI Help Desk Analyst and/or Support Technician, or ITIL Certification is preferred.… more
- Ensono (Raleigh, NC)
- …role and what you'll be doing:** A Senior Data Center Operations Analyst is responsible for system monitoring, production batch monitoring, workload throughput as ... Word, and Outlook) + Strong written / verbal Communication skills + ITSM Concepts - Incident/Change/Requests/ SLAs + Analytical and Critical thinking skills +… more
- ManTech (Crane, IN)
- …and best practices + Leading platform configuration, customization, and enhancement efforts across ITSM , ITOM, SPM, HAM/SAM, and CMDB modules + Acting as a process ... analyst and technical advisor in requirements-gathering sessions with customers and end-users + Communicating complex technical concepts clearly to both technical and… more
- General Dynamics Information Technology (Falls Church, VA)
- …such as Power Apps and Automate + Experience with ServiceNow or other ITSM /CRM platforms + Experience with Tableau Server technology stack and administration + ... Experience with generative AI solutions as they relate to the data analyst field **Role Requirements:** + Excellent problem-solving and analytical skills + Excellent… more
- University of Miami (Miami, FL)
- …independent project lead or provides oversight for project manager and/or business analyst on assigned projects and recognize/ minimize business value lost during ... technical product advocate, design, develop and implement ITIL processes such as ITSM , ITOM, SACM, Knowledge, Demand and Release Management modules within the… more
- Hartford HealthCare (Farmington, CT)
- …and advanced infrastructure, hardware, software, network support and troubleshooting issues. Analyst provides first and second level support according to Information ... systems, Microsoft Office, Citrix and other IS infrastructure. Application experience with ITSM (BMC Remedy), Epic, Kronos and Cisco VPN is preferable. * Must… more
- CACI International (Chantilly, VA)
- …triage and resolution. Create and manage support tickets in a web-based ITSM /CRM platform while actively troubleshooting and communicating with end users. Perform ... such as HP OpenView or CA Concord. HDI Customer Help Desk Analyst certification or equivalent. Microsoft Office Specialist certification or demonstrable proficiency… more
- Stony Brook University (Stony Brook, NY)
- …all details pertaining to the issue or request and enter into the ITSM Ticket system to ensure timely and efficient Information Technology collaboration. + Provide ... your bottom line. **Job Number:** 2504280 **Official Job Title:** : Programmer- Analyst **Job Field** : Information Technology **Primary Location** : US-NY-Stony… more
- Empire State University (NY)
- …experience. + Experience with Team Dynamix ticketing system. + Familiarity with ITIL/ ITSM frameworks. + Prior experience in a higher education environment. Special ... staff in a dispersed work environment. Additional Information: Rank/Salary: Programmer- Analyst , SL2 / $60,000-$65,000, dependent upon experience and qualifications.… more
- Stony Brook University (Stony Brook, NY)
- …all details pertaining to the issue or request and enter into the ITSM Ticket system to ensure timely and efficient Information Technology collaboration. + Provide ... your bottom line. **Job Number:** 2504164 **Official Job Title:** : Programmer- Analyst **Job Field** : Information Technology **Primary Location** : US-NY-Stony… more