- Advance Local (Jersey City, NJ)
- …to two days per week or more often as needed._** The **Data Governance Analyst ** is a key contributor to the organization's Governance, Risk, and Compliance (GRC) ... processes and improve efficiency. + Utilize information technology service management ( ITSM ) ticketing systems and fulfillment platforms to efficiently manage and… more
- ManTech (Herndon, VA)
- **MANTECH** seeks a motivated, career-oriented, and customer-focused **Business Data Analyst ** to join our team in **Herndon, VA** . In this role, you will bring ... analytics, or strategic performance monitoring. + Familiarity with ITIL or ITSM processes, particularly within the ServiceNow platform. **Clearance Requirements:** +… more
- NTT DATA North America (Whippany, NJ)
- …of an overall sourcing strategy. NTT DATA's Client is seeking a Field Tech Analyst that has 2+ years of experience in the following: Install, upgrade, support, and ... Level Agreements (SLAs) Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes **Required… more
- NTT DATA North America (Whippany, NJ)
- NTT DATA's Client is seeking a Field Tech Analyst that has 2+ years of experience in the following: Install, upgrade, support, and troubleshoot for computer ... Level Agreements (SLAs) Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes Required… more
- CACI International (Sterling, VA)
- Continuous Service Improvement Management Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... TCP/IP, MPLS, SDN) + Good working knowledge of the Service Management workflows and ITSM processes + ITIL V3 or 4 certification and training + Experience with… more
- Academy Sports + Outdoors (Katy, TX)
- …values hard work, commitment, and growth . As a Technical Support Analyst , you'll provide 24/7 first- and second-level support for our retail stores-troubleshooting ... MCSA, CCENT, A+ Certification, Network+, MSDST Certification(s) preferred + ITIL/ ITSM training and certification preferred Work Experiences + 3+ years… more
- Tyto Athene (San Diego, CA)
- **Description** Tyto Athene is searching for a **Systems Analyst ** to serve as a resource on the DAU Customer Service Team with on-site support required at the West ... first line of defense for security issues. + Log all requests into the ServiceNow ITSM . + Escalate problems to other support personnel when a problem is not easily… more
- Xcelerate Solutions (Vienna, VA)
- Junior Intelligence Analyst Vienna, VA & Cla rksburg, WV Clearance TS Description Come join our award-winning organization and work with the most talented and ... system, an ISO 27001 certified information security management system, an ISO 20000-1 ITSM system, and delivery processes assessed at CMMI(R) SVC Level 3, Xcelerate… more
- NBC Universal (Orlando, FL)
- …setup and deployment of payment devices. + Experience using an industry standard ITSM (IT Service Management) tool for incident and request management. + Ability to ... work in a team environment. + Good verbal and written communication skills. + Strong customer service skills. + Ability to multi-task in a fast-paced environment and effective time-management skills. + Reasonable accommodation may be made to enable individuals… more
- TEKsystems (Phoenix, AZ)
- …technical support experience Minimum 1 year chat support experience Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools ... (SCCM, Software Center, Client Center Configuration Manager) Ability to type at least 40 words per minute Ability to multitask effectively and handle 2-3 concurrent chat sessions at a time + Working knowledge of PC technical support, systems administration,… more