- Oshkosh Corporation (Hagerstown, MD)
- …integrate data from various back-end web services and databases * Navigate through incident management and support escalations and knowledge management use ... requirements. * Ability to conduct customizations, implementation, upgrades, document management , and support of the business-critical systems. * Develop clean… more
- ATI (Monroe, NC)
- …(Windows OS, Office 365, Teams, Outlook, SharePoint, etc.). + Manage and prioritize incident and service request tickets in the ITSM system, ensuring timely ... to enhance end-user experience and reduce repeat incidents. + Support IT asset management by tracking inventory and ensuring devices are properly maintained . more
- NTT DATA North America (Lemont, IL)
- …scripting language (BASH, PowerShell, etc.) + Experience with Service Desk Incident Management Processes + Experience with ITSM , Ticket Management , and ... Lemont, Illinois (US-IL), United States (US). **Job Responsibilities Include:** Service Desk Analyst 's primary responsibility is to provide end-user Incident &… more
- Warner Bros. Discovery (Atlanta, GA)
- …+ Connect APM and EA data to ITSM records to improve incident , change, and problem management outcomes. (eg, ensuring correct CI/service/offering selection). ... Your New Role **:** The **Staff , APM Technical Analyst ** will play a critical role in the Business...CSDM 4.0 and its application across CMDB, APM, EA, ITSM , and Service Portfolio Management . + Experience… more
- TEKsystems (Colorado Springs, CO)
- …Service Desk environment * Familiarity with Ivanti ITSM or other major ITSM platforms (ServiceNow, Remedy, Jira Service Management ) * Exposure to O365 / ... administration (mailbox, Teams, SharePoint support) * Understanding of ITIL processes ( Incident , Request, Problem, Change Management ) * Conducted hardware moved… more
- Tractor Supply Company (Brentwood, TN)
- …owned by the team. This position is responsible for managing service levels incident and problem management through the use of KPIs/metrics. Additional ... monitor day-to-day work and development of the IT Service Management team consisting of the Sr Analyst ,...+ Assist IT Operations team in facilitating the Critical Incident Resolution process to ensure proper escalations during the… more
- Post Holdings Inc. (New Albany, OH)
- …Request, IT Knowledgebase, and IT Configuration and Asset Management . Support ITSM needs include email communications, major incident call support, leading ... www.bobevansgrocery.com . **Responsibilities** **Position Overview:** The Lead IT Technical Support Analyst plays a leadership role within the End User Services team… more
- Ensono (Raleigh, NC)
- …must be facilitated. + Thoroughly document deviations within company's designated Incident Management tool, reflecting clear and tangible details surrounding ... (Excel, Word, and Outlook) + Strong written / verbal Communication skills + ITSM Concepts - Incident /Change/Requests/ SLAs + Analytical and Critical thinking… more
- General Dynamics Information Technology (Offutt AFB, NE)
- …+ Desired Certifications:GIAC Certified Vulnerability Assessor (GCVA); or CompTIA Cybersecurity Analyst (CySA+); or GIAC Certified Incident Handler (GCIH); or ... Trust/Other Required:** None **Job Family:** Cyber and IT Risk Management **Skills:** Cybersecurity,Information Systems,System Security **Experience:** 3 + years of… more
- CACI International (Denver, CO)
- …and platforms (including Windows and Linux). You will be responsible for incident triage, ticket creation in a web-based CRM, initial troubleshooting, and escalation ... triage and resolution. Create and manage support tickets in a web-based ITSM /CRM platform while actively troubleshooting and communicating with end users. Perform… more