- ATI (Monroe, NC)
- …(Windows OS, Office 365, Teams, Outlook, SharePoint, etc.). + Manage and prioritize incident and service request tickets in the ITSM system, ensuring timely ... to enhance end-user experience and reduce repeat incidents. + Support IT asset management by tracking inventory and ensuring devices are properly maintained . more
- Children's Mercy Kansas City (Kansas City, MO)
- …Human Resources. Responsibilities + Oversee and manage the implementation and maintenance of ITSM processes, such as incident management , problem ... IT Infrastructure Library (ITIL) and responsible for IT Service Management ( ITSM ) processes and services that interface...is responsible for the day-to-day operations of the Service Management Analyst team, ensuring team member performance… more
- Warner Bros. Discovery (Atlanta, GA)
- …+ Connect APM and EA data to ITSM records to improve incident , change, and problem management outcomes. (eg, ensuring correct CI/service/offering selection). ... Your New Role **:** The **Staff , APM Technical Analyst ** will play a critical role in the Business...CSDM 4.0 and its application across CMDB, APM, EA, ITSM , and Service Portfolio Management . + Experience… more
- Tractor Supply Company (Brentwood, TN)
- …owned by the team. This position is responsible for managing service levels incident and problem management through the use of KPIs/metrics. Additional ... monitor day-to-day work and development of the IT Service Management team consisting of the Sr Analyst ,...+ Assist IT Operations team in facilitating the Critical Incident Resolution process to ensure proper escalations during the… more
- Post Holdings Inc. (New Albany, OH)
- …Request, IT Knowledgebase, and IT Configuration and Asset Management . Support ITSM needs include email communications, major incident call support, leading ... www.bobevansgrocery.com . **Responsibilities** **Position Overview:** The Lead IT Technical Support Analyst plays a leadership role within the End User Services team… more
- Ensono (Raleigh, NC)
- …must be facilitated. + Thoroughly document deviations within company's designated Incident Management tool, reflecting clear and tangible details surrounding ... (Excel, Word, and Outlook) + Strong written / verbal Communication skills + ITSM Concepts - Incident /Change/Requests/ SLAs + Analytical and Critical thinking… more
- NTT America, Inc. (VT)
- …against established company and client commitments. + Provide program reporting for management and stakeholders for the project activities. + Ability to understand, ... lead and coach a team to deliver key business results. + Good project management skills. **Basic Qualifications:** + Minimum 5 years of experience in the field of… more
- Citigroup (Irving, TX)
- …and optimal performance of the threat-modeling application through proactive monitoring, incident management , and efficient troubleshooting. + Perform routine ... **_(eg, code deployments, infrastructure updates)_** through a formalized change management process **_(eg, ITSM , ServiceNow)_** with proper documentation… more
- CACI International (Denver, CO)
- …and platforms (including Windows and Linux). You will be responsible for incident triage, ticket creation in a web-based CRM, initial troubleshooting, and escalation ... triage and resolution. Create and manage support tickets in a web-based ITSM /CRM platform while actively troubleshooting and communicating with end users. Perform… more
- CACI International (Chantilly, VA)
- …and platforms (including Windows and Linux). You will be responsible for incident triage, ticket creation in a web-based CRM, initial troubleshooting, and escalation ... and resolution. + Create and manage support tickets in a web-based ITSM /CRM platform while actively troubleshooting and communicating with end users. + Perform… more
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