- Raymond James Financial, Inc. (Memphis, TN)
- …enterprise environment, managing teams of 15+ direct reports. + Experience with ITSM tools such as ServiceNow required. + In-depth understanding of Microsoft desktop ... operating systems and Microsoft cloud services (ie, M365, Exchange Online). + Familiarity with Modern Desktop Management platforms and administration (ie, Microsoft Intune, Citrix, Vmware). + Proven ability to manage escalations and collaborate with… more
- conEdison (New York, NY)
- …Telecom Operations, required. + Experience with monitoring/observability tools and ITSM systems, required. (ServiceNow preferred). + Experience supporting critical ... infrastructure environments or industries with high reliability requirements (utilities, telecom, transportation, finance, public safety), required. + Hands-on automation and scripting skills (Python, PowerShell, Ansible, Terraform), required. + Familiarity… more
- Reyes Holdings (Rosemont, IL)
- …support providers, for all supported systems. Maintain strict adherence to ITSM and operational processes including ticket management, Incident, Problem, and Change ... Control procedures to ensure timely response, service delivery, and to meet committed SLAs + Other projects or duties as assigned Required Education and Experience: + Bachelor's Degree with 8 plus years of related experience and 4 plus years of management… more
- Vanguard (Wayne, PA)
- …and access management, and device lifecycle strategies. + Experience with ITSM platforms (eg, ServiceNow), automation tools, and AI-driven support solutions. ... Leadership & Strategy + Exceptional leadership, communication, and interpersonal skills with the ability to inspire and align cross-functional teams. + Strategic thinker with a strong ability to translate business needs into scalable technical solutions. +… more
- Marriott (Bethesda, MD)
- …GRC/IRM, Issue Management, Vulnerability Response Management, Security Incident Response (SIR), ITSM , ITAM, ITOM, and ITIL frameworks. Exposure to Advanced Risk ... Module is added advantage. . Experience with ServiceNow integrations using REST/SOAP and MID Servers . Experience with JavaScript, Glide API, HTML, and CSS . Familiarity with CMDB and Discovery. . Experience with AWS and ServiceNow integration. . Implement… more
- Hormel Foods (Austin, MN)
- …secure, available, reliable, recoverable, and scalable. The position works closely with the Manager of Infrastructure and other IT / business leaders to set and ... enterprise print service, visitor management platform, IT Service Management ( ITSM ) platform, other infrastructure environment(s) and/or services.** + Lead,… more
- Serco (Newport, RI)
- …to Fleet requests received via SubHDR hotline, Information Technology System Management ( ITSM ) tickets, naval messages (eg, Casualty Report (CASREP)), or e-mails to ... and training issues. The contractor shall submit or update existing ITSM problem report tickets to document issues, recommendations provided, and actions… more
- Boar's Head Brand/Frank Brunckhorst Co., LLC (Jarratt, VA)
- …technical assistance to system users. * Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current ... Performance Metrics. Incident Queue Management & Problem Management (RCA) in ITSM Tool. * Installs, configures, troubleshoots, and upgrades computer related… more
- Boar's Head Brand/Frank Brunckhorst Co., LLC (Sarasota, FL)
- …to system users and technical peers. + Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & ... Metrics, Incident Queue Management & Problem Management (RCA) in ITSM Tool. + Installs, configures, troubleshoots, and upgrades computer-related production… more
- GovCIO (Alexandria, VA)
- …VA and requires strong expertise in ServiceNow Performance Analytics and ITSM data integration to deliver actionable insights and operational intelligence. ... SLA metrics, and operational insights. + Extract and analyze ITSM data from ServiceNow to support leadership decision-making and...Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on +… more