• Lab Technician - Newport, Rhode Island

    Serco (Newport, RI)
    …to Fleet requests received via SubHDR hotline, Information Technology System Management ( ITSM ) tickets, naval messages (eg, Casualty Report (CASREP)), or e-mails to ... and training issues. The contractor shall submit or update existing ITSM problem report tickets to document issues, recommendations provided, and actions… more
    Serco (01/06/26)
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  • BTS Specialist II

    Boar's Head Brand/Frank Brunckhorst Co., LLC (Jarratt, VA)
    …technical assistance to system users. * Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current ... Performance Metrics. Incident Queue Management & Problem Management (RCA) in ITSM Tool. * Installs, configures, troubleshoots, and upgrades computer related… more
    Boar's Head Brand/Frank Brunckhorst Co., LLC (12/31/25)
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  • Specialist III, Technical Support

    Boar's Head Brand/Frank Brunckhorst Co., LLC (Sarasota, FL)
    …to system users and technical peers. + Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & ... Metrics, Incident Queue Management & Problem Management (RCA) in ITSM Tool. + Installs, configures, troubleshoots, and upgrades computer-related production… more
    Boar's Head Brand/Frank Brunckhorst Co., LLC (12/18/25)
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  • Field Services Coordinator

    TEKsystems (Malta, NY)
    …by answering incoming tickets and requests via phone, email, or directly through ITSM ticketing system. Provide direction to and monitor field resources to achieve ... level requirements (SLRs) - Field Services Coordinator is responsible to Delivery Manager for using provided resources to meet SLRs. Clearly and accurately document… more
    TEKsystems (01/10/26)
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  • Analytics Engineer (ServiceNow) SME

    GovCIO (Alexandria, VA)
    …VA and requires strong expertise in ServiceNow Performance Analytics and ITSM data integration to deliver actionable insights and operational intelligence. ... SLA metrics, and operational insights. + Extract and analyze ITSM data from ServiceNow to support leadership decision-making and...Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on +… more
    GovCIO (01/07/26)
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  • Director, Enterprise Support Services

    Audacy (New York, NY)
    …and internal owned & operated services. This role will collaborate with the Knowledge Manager and Service Owners to document and shift work left with a keen eye ... (MSP) to support customers. + Product owner for current ITSM enterprise tool and the optimization and integration of...You:** **Required:** + 8+ years Technical Support, NOC, or ITSM experience. + 5+ years experience managing 24/7 teams.… more
    Audacy (12/24/25)
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  • ServiceNow Solutions Architect

    GovCIO (Montgomery, AL)
    …+ Lead the architectural design and roadmap for the ServiceNow platform-including ITSM , ITOM, HRSD, SecOps, CMDB, and other modules. + Translate business ... responsibility. + Deep expertise in ServiceNow modules such as ITSM , ITOM (Discovery/Service Mapping), CMDB, HRSD, SecOps, or others....Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on +… more
    GovCIO (12/16/25)
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  • Asset and CMDB Analyst - Remote

    Gentiva (Atlanta, GA)
    …investments, enhancing service stability, and supporting efficient IT Service Management ( ITSM ) processes. **Primary Functions:** The primary functions of the Asset ... Optimization** : Continuously improving ACM processes, integrating them with other ITSM disciplines (eg, Incident, Problem, Change, Release Management) to enhance… more
    Gentiva (11/15/25)
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  • ServiceNow Lead

    Insight Global (Reston, VA)
    …setting up and administering ServiceNow, deep familiarity with multiple ServiceNow modules ( ITSM , ITOM, CMDB, etc.), and strong leadership skills. This role also ... a federal customer and collaborating closely with the Account Program Manager to ensure successful delivery, alignment with requirements, and customer satisfaction.… more
    Insight Global (11/08/25)
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  • Network Management Systems (NMS) ServiceNow…

    CACI International (Sterling, VA)
    …ServiceNow with network management systems (eg, Riverbed, SolarWinds, Network Node Manager ), ensuring real-time data flow and automated incident responses. + ... web services (REST, SOAP) + Experience with ServiceNow modules including CMDB, ITSM , and Discovery + Experience in developing custom applications and integrations in… more
    CACI International (10/24/25)
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