- Beth Israel Lahey Health (Charlestown, MA)
- …as needed reviewing tickets, managing SLA's and filling in for the Supervisor/ Manager as needed. Drives high customer satisfaction and ensures services align with ... standardized workflows.** **14. Ensures accurate and timely updates to the ITSM ticketing system** **Competencies:** + **Decision Making:** Ability to make decisions… more
- Hussmann Corporation (Bridgeton, MO)
- …trends and drive continuous improvement. + Collaborate with the Global Service Desk Manager to align local operations with global ITIL/ ITSM standards and ... role within a Service Desk environment. + Strong understanding of ITIL/ ITSM processes; ITIL certification preferred. + Demonstrated ability to analyze and… more
- CACI International (Chantilly, VA)
- …enhanced capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as ... + Experience with ServiceNow + Experience with Microsoft Endpoint Configuration Manager (MECM/SCCM) and/or Microsoft Intune + Experience with PowerShell scripting +… more
- AeroVironment (Germantown, MD)
- …recommend long-term preventive measures. + Lead continuous improvement efforts in ITSM processes (Incident, Problem, Change, and Knowledge Management). + Develop and ... administration, Intune, device management platforms (Workspace ONE JAMF), Apple Business Manager , Winmagic/BitLocker, DUO and Okta MFA. + Proficiency in network… more
- Red Hat (Austin, TX)
- …customer ecosystems: public clouds (AWS, Azure, GCP), VMware, network devices, ITSM (especially ServiceNow), CMDBs, identity systems, and secret management + ... Arista, Juniper, F5, etc.) + Integration of Ansible with ServiceNow (or other ITSM ) for closed-loop remediation and CMDB synchronization + Automation of Red Hat… more
- Beth Israel Lahey Health (Burlington, MA)
- …workflows. + Ensure accurate and timely updates to the ITSM ticketing system. + Provides on-call/after-hours support. **Competencies:** **Decision Making:** ... how to accomplish defined results with some guidelines. The Manager /Director provides broad guidance and overall direction. **Written Communications:** Ability… more
- Beth Israel Lahey Health (Charlestown, MA)
- …develop standardized workflows. 9. Ensures accurate and timely updates to the ITSM ticketing system **Required Qualifications:** 1. High School diploma or GED ... a wide variety of systems. Knowledge and experience with ITSM systems such as Service Now or Remedy 7....determines how to accomplish defined results with some guidelines. Manager /Director provides broad guidance and overall direction. 4. Written… more
- NTT DATA North America (Austin, TX)
- …templates using tools such as Terraform, CloudFormation, ARM, or OCI Resource Manager . Use scripting (eg, Python, Bash, PowerShell) to automate repetitive tasks and ... best practices (IAM, network security, data encryption, etc.) Expert in ServiceNow ITSM Expert in Cloud Cost Optimization. Familiar with Apptio Cloudability. Strong… more
- NTT DATA North America (Austin, TX)
- …templates using tools such as Terraform, CloudFormation, ARM, or OCI Resource Manager . + Use scripting (eg, Python, Bash, PowerShell) to automate repetitive tasks ... network security, data encryption, etc.) + Expert in ServiceNow ITSM + Expert in Cloud Cost Optimization. Familiar with...languages (Python, Bash, PowerShell, etc.). + Expert in ServiceNow ITSM + Expert in Cloud Cost Optimization. Familiar with… more
- GovCIO (Washington, DC)
- …+ Administer, configure, and support the ServiceNow platform, including core ITSM modules (Incident, Problem, Change, Request, CMDB). + Perform regular system ... the ServiceNow platform. + Strong understanding of ServiceNow modules, including ITSM , CMDB, and Reporting. + Experience with scripting (JavaScript, Glide, Flow… more