- Synergy ECP (Columbia, MD)
- …or any other protected class. Synergy ECP is looking for a Deputy Program Manager for a contract located in Columbia, MD Clearance Required: TS/SCI w/ Polygraph + ... support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices,… more
- Truist (Raleigh, NC)
- …the shared knowledge base. 8. Provide assistance in improving the incident, problem , and change management processes, following ITIL best practices. 9. Participate ... for both on-premise and cloud environments. 4. Proficiency with IT Service Management ( ITSM ) tools such as ServiceNow, and familiarity with incident, problem ,… more
- Truist (Raleigh, NC)
- …contributing to the shared knowledge base. 6. Participate in incident, problem , and change management processes, following ITIL best practices. 7. Perform ... engineering or related technical roles. 3. Experience with IT Service Management ( ITSM ) tools such as ServiceNow with solid understanding of incident, problem… more
- City of New York (New York, NY)
- …Information Security. Your Impact: Under the supervision of the IT Service Management ( ITSM ) Manager , the Service Management and Production Control Analyst will ... desk support with application service desk management ie incidents, service requests and problem management - Minimum 3+ years of experience with Jira or similar… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …incident timelines, supports change activities, and records incidents in to the ITSM platform BMC Remedy. * Create, update and maintain Standard Operating ... 4 years of related experience * 3 years of experience supporting incident, problem , and change management activities for a large government agency * 2 years… more
- NTT DATA North America (Austin, TX)
- …and Perl for automation and system management. + Proficient in using ServiceNow ITSM for incident, change, and problem management. + Strong understanding of ... cloud, a strong understanding of managed services operations, and a proactive, problem -solving outlook. The Linux Cloud Engineer will also participate in automation… more
- NTT America, Inc. (Plano, TX)
- …Python, and Perl for automation and system management. Proficient in using ServiceNow ITSM for incident, change, and problem management. Strong understanding of ... cloud, a strong understanding of managed services operations, and a proactive, problem -solving outlook. The Linux Cloud Engineer will also participate in automation… more
- Nightwing (Sterling, VA)
- …reliability to manage IT environment complexity. + Works with LSA, Lab Manager , and CM to compose technical documents including Design, Deployment, System ... guides, proposals, and reports. + Work with the OM to implement ITSM best practices for ICA/Service discrepancy and reporting, issue resolution and operations… more
- PNC (Pittsburgh, PA)
- …on a regular basis. Some responsibilities may be performed remotely, at the manager 's discretion. Preferred Skills and Experience: * 3-5 years of experience in IT ... management, or a related role. * Proven experience with ITSM tools (eg, ServiceNow, Jira, or Remedy). Technical Skills:...management abilities. * Analytical mindset with a focus on problem -solving and risk mitigation. * Ability to work under… more
- PNC (Akron, OH)
- …in the field on a regular basis. Some responsibilities may be performed remotely, at manager 's discretion. Monday - Friday: 8:00 am - 5:00 pm *PNC will not provide ... STEM OPT for this position. **Job Description** + Provides support and problem resolution for technology products and applications. Utilizes utilities and tools to… more