- Boar's Head Brand/Frank Brunckhorst Co., LLC (Jarratt, VA)
- …to current & future KPI's and Performance Metrics. Incident Queue Management & Problem Management (RCA) in ITSM Tool. * Installs, configures, troubleshoots, and ... to system users. * Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and...of the IT Systems Support Supervisor, IT Systems Support Manager , and/or Network & Security Team. * Implements, Maintains,… more
- Boar's Head Brand/Frank Brunckhorst Co., LLC (Sarasota, FL)
- …to current & future KPI's, Performance Metrics, Incident Queue Management & Problem Management (RCA) in ITSM Tool. + Installs, configures, troubleshoots, ... assistance to system users and technical peers. + Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance… more
- NuAxis Innovations (Washington, DC)
- …+ Service Desk-specific certifications, such as **HDI Support Center Manager ** or ** ITSM certifications.** **Personal Attributes** + **Customer-Focused ... Operations** + 5-7 years of progressive experience in IT Service Management ( ITSM ) or IT Operations roles. + Demonstrated experience supervising enterprise IT Help… more
- CACI International (Sterling, VA)
- …ServiceNow with network management systems (eg, Riverbed, SolarWinds, Network Node Manager ), ensuring real-time data flow and automated incident responses. + ... web services (REST, SOAP) + Experience with ServiceNow modules including CMDB, ITSM , and Discovery + Experience in developing custom applications and integrations in… more
- Parker Hannifin Corporation (Cleveland, OH)
- …and resilient information technology solutions. This position works with the Enterprise Manager / Director and Division/Country IT Manager to help set ... and organizational awareness + Completes root cause analysis of issues and decisively leads problem resolution + Consistent and high degree of focus to a business or… more
- Mastercard (O'Fallon, MO)
- …pipeline and lead Mastercard in DevOps automation and best practices. - Are you a born problem solver who loves to figure out how something works? - Are you a CI/CD ... expertise across all these areas, but a Biz Ops Manager will spend a bit of time throughout their...and blameless post-mortems while taking a holistic approach to problem solving and optimizing time to recover. - Automate… more
- Fujifilm (Holly Springs, NC)
- …Group Policy Objects (GPO). + Proficientknowledge ofSCCM"System Center Configuration Manager " + Excellent analytical, organizational, and problem -solving skills. ... anddemonstrateanalytical and methodical approaches to IT incidents and requests,showcasingproven problem -solving skills to address complex technical challenges. Excellent teamwork… more
- Epsilon, Inc (Watertown, SD)
- …this position. Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate experience, education, ... hours IT infrastructure support rotation. + Track and manage work using approved ITSM tools. **Basic Qualifications:** + As a requirement of this position, all… more
- Beth Israel Lahey Health (Needham, MA)
- …workflows. + Ensure accurate and timely updates to the ITSM ticketing system. + Provides on-call/after-hours support. **Competencies:** **Decision Making:** ... make recommendations for solving problems of moderate complexity and importance. ** Problem Solving:** Ability to address varied problems, requiring analysis or… more
- Beth Israel Lahey Health (Charlestown, MA)
- …as needed reviewing tickets, managing SLA's and filling in for the Supervisor/ Manager as needed. Drives high customer satisfaction and ensures services align with ... standardized workflows.** **14. Ensures accurate and timely updates to the ITSM ticketing system** **Competencies:** + **Decision Making:** Ability to make decisions… more