- Orion Consortium (Columbia, MD)
- …Experience with ITSM tools such as Remedy, Service Now, Service Manager , or equivalent required Experience scheduling in a 24x7 environment Requirements Three ... follows: + Implementing moderately complex core business processes and assists in process improvement initiatives to enhance customer service. Identifies process … more
- Serco (Herndon, VA)
- **Position Description** The Senior Manager , Service Operations oversees Serco North America's frontline end-user support services, including the **Help Desk** , ... communication, presentation, and interpersonal skills + Familiarity with ServiceNow or similar ITSM platforms + Ability to travel up to 10% **Additional desired… more
- TekSynap (Arlington, VA)
- …practices related to Information Management Operations and with IT Service Management ( ITSM ) best practices. + Knowledge in handling and managing incidents and ... Eligible) clearance **Overview** We are seeking an Infrastructure Operations Manager to join our team supporting DISA JSP ETM...text messaging, respond "STOP". "As part of the application process , you agree that TekSynap Corporation may retain and… more
- J&J Family of Companies (Raritan, NJ)
- …of America **Job Description:** We are seeking the best talent for a **Senior Manager , End User Services (GenAI, Data & Analytics, Virtual Agent)** to be located in ... improvements in device performance and employee satisfaction. + Expertise in ITSM , data visualization (Power BI, Nexthink Analytics), and automation tools… more
- PenFed Credit Union (Mclean, VA)
- Overview PenFed is hiring a (Hybrid) Enterprise PMO Manager at our Tysons, Virginia location. The Enterprise PMO is seeking a detail-oriented and strategic Atlassian ... or similar reporting tools for executive dashboards. + Knowledge of ITIL/ ITSM , PMP, or Lean/Agile methodologies.Experience integrating Atlassian tools with other… more
- TekSynap (Arlington, VA)
- …& Qualifications** TekSynapis seeking a **License / Documentation Manager ** to manage software licenses, technical documentation, and configuration ... control + CDRL and deliverable management + Configuration management practices (CMDB, ITSM tools) + Compliance with DoD acquisition policy **Overview** We are… more
- Health Care Service Corporation (Tulsa, OK)
- …& Storage platforms. * Experience in of ITIL v3 framework * Experience in ITSM systems. * Customer service oriented. * Adaptability and ability to introduce / manage ... ask your connection at HCSC about our Employee Referral process !** **Pay Transparency Statement:** At Health Care Service Corporation,...either using the Careers website or completing the application process , you can call us at ### to request… more
- Cognizant (Atlanta, GA)
- …support requirements during off-hours, weekends, and peak periods. . Continuously identify process and system improvements to minimize and eliminate system issues. . ... functional knowledge of 3PL business processes. . 2-3 years of experience with ITSM tools (eg, ServiceNow). . 1-2 years of Service Delivery experience. **These will… more
- HTC Global Services Inc (Dearborn, MI)
- …Client Management, Computer Security, Computer Vision, Connectivity, Continuous Improvement Process , Data Migration, Distributed Control Systems, IT Support, Ad Hoc ... servers, cloud services, end-user computing). + Familiarity with IT Service Management ( ITSM ) frameworks (eg, ITIL). + Knowledge of cybersecurity best practices and… more
- Raymond James Financial, Inc. (Memphis, TN)
- …enterprise environment, managing teams of 15+ direct reports. + Experience with ITSM tools such as ServiceNow required. + In-depth understanding of Microsoft desktop ... + Accountability: Sets clear expectations and promotes ownership. + Process Optimization: Continuously improves workflows for greater efficiency and quality. more