- EchoStar (Englewood, CO)
- …Define and own the product vision, strategy, and roadmap for our IVR and Chat conversational AI platforms. Identify opportunities, customer needs, and business ... to prioritize features and initiatives + **AI Chat & IVR Agent Design & Configuration:** Lead the design, configuration,...management of generative AI agents for both chat and IVR channels. This includes expertise in intent recognition, entity… more
- ManpowerGroup (Plano, TX)
- …client, a leading technology solutions provider, is seeking a Performance Test Engineer (Cyara IVR ) to join their team. As a Performance Test Engineer, you will be ... align successfully in the organization. **Job Title:** Performance Test Engineer (Cyara IVR ) **Location:** Plano, TX **Pay Range:** Competitive **What's the Job?** +… more
- Insight Global (Hopewell Township, NJ)
- …supporting end-to-end patient journey's and are in need for a resource with IVR and Contact Center knowledge to spearhead documentation and validation of processes. ... The ideal resource will have experience with Salesforce Service Cloud, Visio, PPT, and other process documentation tools to document workflows and validation. We are a company committed to creating diverse and inclusive environments where people can bring… more
- Motion Recruitment Partners (Charlotte, NC)
- Genesys Engage CTI IVR Engineer CHARLOTTE, North Carolina **Hybrid** Contract $69.5/hr - $78.31/hr Outstanding long-term contract opportunity! A well-known Financial ... Services Company is looking for a Genesys Engage Engineer in Charlotte, NC Irving TX, Minneapolis MN, (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a… more
- Cognizant (Dearborn, MI)
- …you will make an impact by enhancing and optimizing Interactive Voice Response ( IVR ) systems to deliver seamless customer service experiences. You will be a valued ... this role, you will:** . - Develop and enhance IVR systems using NICE CXone Studio. . - Design,...and workflows. . - Integrate REST APIs with the IVR system for data exchanges and third-party integrations. .… more
- Covenant Health Inc. (Knoxville, TN)
- …(CTO) program.= Position Summary: Provides nursing services to Interventional Radiology ( IVR ) Lab patients in accordance with established nursing standards and ... digital line and fluoroscopic equipment. + Attends to patient needs during IVR / radiological procedures and/or studies as required. + Develops and contributes to… more
- Robert Half Technology (Martinez, CA)
- …skills. This role focuses on configuring, enhancing, and automating ITSM and IVR systems to streamline workflows and improve operational efficiency within a ... + Design and implement specialized, custom workflows within ITSM and IVR systems. + Collaborate with stakeholders to gather requirements, define solutions,… more
- Drips (OH)
- …your primary focus will be on editing, reviewing, and proofreading SMS and IVR content to ensure accuracy, consistency, and adherence to best practices. You will ... Review & Proofreading: Carefully review and proofread SMS and IVR scripts for clarity, tone, grammar, and adherence to...+ Experience with conversational messaging formats like SMS and IVR . + Familiarity with analytics tools to support data-driven… more
- EchoStar (Englewood, CO)
- …design of user interfaces for customer-facing tools, including self-service portals, IVR systems, chatbots, and agent dashboards, ensuring a seamless and intuitive ... Solution Design & Development:** + Design and develop AWS Connect contact flows, IVR systems, routing strategies, and other customer service tools to enhance both… more
- United Cooperative Services (Cleburne, TX)
- …also utilizes the cooperatives Field Mapping System (Partner), Interactive Voice Response ( IVR ) system, and Outage Management System (OMS) to dispatch field crews as ... alarms and irregularities outside normal status. Verify communications, SCADA, OMS, & IVR systems are operating normally on assigned shift. Continuously monitor and… more
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