- PNC (Philadelphia, PA)
- …implementation at the bank. This includes virtual assistant, voice assistants chatbots, IVR , search, and generative AI. Skills include: - Communicate to executive ... audience - Facilitate multiple stakeholders (Operations, Risk, Security, Tech, Legal, etc.) - Industry / market research - Vendor relationship management - Technology POT / POC assessment - Building & implementing virtual assistants - Kore.AI experience… more
- Suburban Propane (Syracuse, NY)
- …communication skills + Familiar with contact center technology: ACD, WFM, IVR , Call Recording/Monitoring **As part of our pre-employment hiring process, background ... checks and drug screens are performed.** Headquartered in Whippany, New Jersey, Suburban Propane Partners, LP (NYSE:SPH) is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers, specializing in heating… more
- CVS Health (Alpharetta, GA)
- …services - DNS, DHCP, IPAM + Telephony/VoIP/CallCenter - SBCs, Call Managers, SIP, IVR , call recording, media gateways, audio codecs + Carrier services - MPLS, VPLS, ... EVPN, SIP trunk, DWDM, CWDM, Segment routing + TCP/IP - IPv4, IPv6, NAT, CGNAT + Virtualization - NFV, VNFs, eBPF - 3+ years of experience in software defined networking (SD-WAN, SD-DC) automation and coding (Python, netconf, yang), deployment orchestration… more
- ABM Industries (Atlanta, GA)
- …(Workfront preferred, Asana, Trello, etc.) + Preferred + Google Analytics a plus + IVR Phone Systems (Invoca, Aircall, etc.) a plus + Data Visualization Tools (eg, ... Power BI, Tableau) + Basic knowledge in SQL and scripting languages (R, Python) REQNUMBER: 85388 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national… more
- City of Durham (Durham, NC)
- …by receiving phone messages, on-line requests, or requests through the IVR phone system; scheduling appointments; and reviewing daily assigned inspections. + ... Provides documentation by entering information into the computer and returning phone calls. Minimum Qualifications & Experience + Associate's degree OR equivalent experience. + Three years of related inspections/construction experience. + Six hours of… more
- AECOM (Atlanta, GA)
- …GDOT's traveler information website, 511ga.org, and the 511ga Interactive Voice Response ( IVR ) system as directed. + Regularly participate in ride-Along's with a ... HERO patroller to maintain familiarity with HERO procedures. + Participate in technical and customer service training and certification activity as required by the program. + Follow Standard Operating Procedures and Standard Operating Guidelines provided by… more
- Walgreens (Deerfield, IL)
- …**Preferred Qualifications:** + Experience with large-scale, technology-heavy, voice channel systems ( IVR , CTI, ACD/PBX, CRM) + Understanding of and experience with ... Contact Center operations, call routing practices, AI tools and products + Flexible to work independently with minimal supervision, and collaborate on multi-disciplinary teams + Be able to fit into a fast-paced environment working on multiple projects… more
- Bank OZK (Little Rock, AR)
- …in systems, processes, and procedures. + Performs assigned interactive voice response ( IVR ) responsibilities. + Maintains good attendance and punctuality to work. + ... Follows Bank policy, procedures, and guidelines. + Performs all other duties as assigned. Knowledge, Skills & Abilities: + Knowledge of Consumer Lending Products/Loans. + Knowledge of online banking software functionality. + Knowledge of internet terms,… more
- MUFG (Tampa, FL)
- …Tools (Avaya, Cisco): Operations, reporting, skill-based call routing administration, IVR administration. + Experience in collaborating with offshore teams, ... regulatory teams, security teams and other IT infrastructure teams. + Familiarity with Power Automate or other desktop automation tools. + Preferred proficiency with Python; proficiency with command line, PowerShell, and comprehension of scripting. +… more
- Mastercard (Arlington, VA)
- …Proven experience in Contact Center Technologies (Telecom, Voice Self Service ( IVR + Conversational AI), Case Management, Workforce Management, RPA) is required ... Experience with Verint, Genesys, and Avaya suites of applications Strong Experience in SAFe Application development lifecycle and management with a proven track record of executing software development projects in a multi-location setup Demonstrated experience… more