- ChenMed (Berwyn, IL)
- …of appointment information, including, date, time, location, etc. + Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other ... approved web IVR for authorization processing). + Completes orders with proper documentation on where patient is scheduled and how patient was notified. + Referrals… more
- Fairfax County Sheriff's Office (Fairfax, VA)
- …call/contact centers, call recording functions to include Interactive Voice Response ( IVR ). Works with agency representatives in analysis and documentation of ... Knowledge of Contact Center functionality and procedures. + General knowledge of IVR and call recording applications. + Knowledge of converged technology protocols.… more
- Vanguard (Wayne, PA)
- …develop, and implement advanced contact center technologies, including telephony integrations, IVR , CRM integrations, and workforce management tools. + Ensure the ... + Strong knowledge of contact center systems and technologies, including ACD, IVR , CRM, VoIP, and workforce management. + Proven experience in project management… more
- TEKsystems (Huntington, NY)
- …+ Ensure technician has properly checked in and out of service/repair/installation/PM call via IVR . + Make sure the technician has proper pictures on the work order ... and clients in Service Trade. + Create work orders (repairs with check in/check out IVR info). + Ensure quotes are in progress and review and edit quotes before… more
- ChenMed (Miami, FL)
- …of appointment information, including, date, time, location, etc. + Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other ... approved web IVR for authorization processing). + Completes orders with proper documentation on where patient is scheduled and how patient was notified. + Referrals… more
- Aston Carter (Huntington, NY)
- …+ Ensure technician has properly checked in and out of service/repair/installation/PM call via IVR . + Make sure the technician has proper pictures on the work order ... and clients in Service Trade. + Create work orders (repairs with check in/check out IVR info). + Ensure quotes are in progress and review and edit quotes before… more
- TEKsystems (Camas, WA)
- …include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR , Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, ... technologies including Call Routing, Call Recording, Transcription, Historical Reporting, IVR Solutions, Omni-Channel solutions, Work Force Optimization and CRM… more
- Orlando Utilities Commission (Orlando, FL)
- …documentation. + Project management experience + Experience with CC&B, MDM, Web, IVR , Customer facing technologies, and User acceptance testing. **OUC offers a very ... other business systems (ie Customer Care & Billing, Meter Data Management, IVR , etc.); + Provide consultative support, recommendations, and guidance on related… more
- Concentrix (Richmond, VA)
- …scenarios in Genesys or NICE CXone Cloud Admin and Architect including ACD, IVR , outbound dialers, queuing, skilling, quality, ACD, Email, Web Messaging, and SMS and ... Genesys Cloud certification + Knowledge of contact center skills, including ACD, IVR , NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording… more
- TEKsystems (Plano, TX)
- …include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR , Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, ... technologies including Call Routing, Call Recording, Transcription, Historical Reporting, IVR Solutions, Omni-Channel solutions, Work Force Optimization and CRM… more