- Aspen Dental (Springfield, IL)
- …and natural conversational experiences to enhance customer experiences via IVR and chat-based continuously. You would use web-based diagramming applications ... design; modify design patterns to bridge those gaps. + Process quality checks on IVR and chat use cases, validating the flow of conversation for accuracy and… more
- Elevance Health (Richmond, VA)
- …development, testing support, and facilitate the production rollout of Contact Center IVR and routing applications, and migrate to Cloud platform using Agile ... years of experience designing, developing and implementing Contact Center applications for IVR , routing, reporting and recording. * Three (3) years of experience… more
- Insight Global (Houston, TX)
- …not limited to) networks, WFM, quality, AI tools, ACD, CRM Integration and IVR - Ability to create designs that leverage legacy/on-premises solutions and CCaaS ... platform experience (CXone Architect level is required) - Enterprise ACD, CTI and IVR experience - API integrations and Web service experience - SIP services /… more
- Pacificorp (Portland, OR)
- …needs. + Responsible for design, staging, configuration, implementation, and support of IVR /ACD scripts + Serve as the company's top subject matter expert for ... server, and ICON/InfoMart + Advanced experience with interactive voice response ( IVR ), automatic call distribution (ACD) and computer telephony integration (CTI)… more
- Trinity Health (Clinton, IA)
- …of appointment information, including date, time, location, etc. + Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved ... web IVR for authorization processing). + Completes orders with proper documentation on where patient is scheduled and how patient was notified. + Referrals have been… more
- Enterprise Mobility (St. Louis, MO)
- …Cloud Contact Center and UC solutions, including call center routing and management, IVR design, and integration with other systems, such as Zoom, Zoom Phone, MS ... implementing, and supporting Cloud Contact Center solutions, including call center routing, IVR design, and integrations + One to three (1-3) years of experience… more
- Wolters Kluwer (Jefferson City, MO)
- …Word, MS Outlook, MS PowerPoint) + Experience with Salesforce.com, + Experience with IVR /VOIP phone system preferred We are an incredibly supportive team that truly ... enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly… more
- Wells Fargo (Irving, TX)
- …analytical, problem solving and organization skills. + Familiarity with Conversational IVR , CRM, Softphone and Business Rule Segmentation + Knowledge of Cloud ... CCaaS Applications for Call Routing and Business rules + Proficient in Contact Center technologies like Call Routing, Call Segmentation Rules, Omni-Channel Solutions and Softphone Integrations + Experience in Five9 Applications like VCC, Studio to… more
- Wells Fargo (Chandler, AZ)
- …Risk & Fraud management, funding, settlement, reconciliation, reporting, case management, IVR , Point of Sale (POS) configuration & device integration. + Good ... working experience with Pega BPM, React UI, Java J2EE, Kafka, Azure components, third party integrations. + Good understanding of Design Patterns and Best Practices + Familiarity with agile development methodologies and a track record of delivering projects on… more
- USAA (Colorado Springs, CO)
- …in programs/projects related to workforce planning. + Experience with IVR and routing methodologies, reporting and application. + Demonstrated experience ... with collaboration across multiple business partners to train and socialize solutions. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all… more