- ManpowerGroup (Washington, DC)
- …requests. The Amazon Connect Developer will be responsible for developing and testing IVR contact flows under the supervision of a lead developer. The role requires ... experience with Amazon Connect and Lex implementations and developing integrations with 3rd party systems. Basic Qualifications *Experience in developing Amazon Connect contact flows using Lex, Dynamo DB, Lambda and API Gateway (pref. in GovCloud *Hands-on AWS… more
- Navient (Horseheads, NY)
- …received in the mail into various collection platforms. + Run electronic payments ( IVR , Web, ACH, etc.) in the applicable collection platform. + Post returned checks ... (non-sufficient funds, account closed; etc.) in the applicable collection platform. + Identify and return payments for accounts that are no longer assigned to our company. + Log exceptions & suspense items. + Secure payments and documents in locked storage as… more
- Tractor Supply Company (Brentwood, TN)
- …and strategically. + Analytical and data-driven. + Advanced experience with IVR , workforce management, call ticketing system, and other call center software ... systems. \#LI-DNI **Working Conditions** + Normal office working conditions **Physical Requirements** + Sitting + Standing (not walking) + Walking + Kneeling/Stooping/Bending + Reaching overhead + Lifting up to 10 pounds **Disclaimer** _This job description… more
- Red River (Chantilly, VA)
- …Cyber Security, Database Management. **Preferred Education/Certification/Experience:** + Experience with IVR technologies + Experience with ServiceNow. + Ability to ... achieve public trust clearance. + 5 years of management experience + Knowledge of ITIL framework **Knowledge, Skills and Abilities:** + Proficiency in leading both physical and virtual teams + Ability to drive strategic direction. + Decision-making skills +… more
- CVS Health (Springfield, IL)
- …services in accordance with the benefit plan. + Receives warm transfers from IVR outreach, member services, social impact team and screens members using targeted ... intervention rules and processes to identify needed services and make appropriate referrals to clinical services staff. + Promotes communication, both internally and externally to enhance effectiveness of care management services (eg providers, and health care… more
- Humana (Austin, TX)
- …will be fully responsible for all voice channel platforms, including telecom and IVR . The position will be responsible for driving innovation and ensure optimal ... functioning of the contact center and telephony infrastructure. Additionally, the position will define & oversee implementation of policies and procedures within the global contact centers (both Humana-managed and outsourced locations) to ensure their… more
- Bank OZK (Cumming, GA)
- …+ Maintains a positive attitude. + Performs assigned interactive voice response ( IVR ) responsibilities. + Maintains good attendance and punctuality to work. + ... Follows Bank policy, procedures and guidelines. + Performs all other duties as assigned. Knowledge, Skills & Abilities: + Knowledge of PC technology. + Knowledge of online banking software functionality. + Knowledge of internet terms, access, and usage. +… more
- Wells Fargo (Charlotte, NC)
- …initiatives + Contact center business or technology experience + Experience in IVR , Call Routing, Chat, or Outbound datasets + Experience implementing or utilizing ... big data environments (Hadoop, GCP, AWS, Azure, etc.) + Experience managing standard BI tools products for data and reporting teams (Tableau, Power BI, MicroStrategy, etc.) preferably from big data environments **Job Expectations:** + Ability to travel up to… more
- Wolters Kluwer (Jefferson City, MO)
- …Word, MS Outlook, MS PowerPoint) + Experience with Salesforce.com, + Experience with IVR /VOIP phone system preferred We are an incredibly supportive team that truly ... enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly… more
- Wells Fargo (Charlotte, NC)
- …Risk & Fraud management, funding, settlement, reconciliation, reporting, case management, IVR , Point of Sale (POS) configuration & device integration. + Demonstrated ... experience in Agile development, application design, software development, and testing. + Strong working experience with Pega BPM, Camunda, React UI, Java J2EE, Kafka, Azure components, third party integrations. + Strong understanding of Design Patterns and… more