- MTA (Long Island City, NY)
- …to coordinate all system issues such as AVLM, Interactive Voice Response ( IVR ), Adept Scheduling, Customer Information Systems, etc. Handle software, hardware, local ... network and telecommunications issues between Paratransit, MTA IT and service providers. Assist desktop users having AVLM issues in the Command Center, carrier locations and other Paratransit groups. Maintain AVLM supervisory logon IDs and provide CAD/AVL… more
- MTA (Brooklyn, NY)
- …integrating PBX systems into the Authority data network; programming ACD and IVR systems, integrating voice recording systems into the PBX; and other related ... PBX functions. Education and Experience: Telecommunications Associate I - IV (Voice) 1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in voice telecommunications (telephone, radio, microwave, fiber optic and… more
- MTA (Brooklyn, NY)
- …integrating PBX systems into the Authority data network, programming ACD and IVR systems, integrating voice recording systems into the PBX, and other related ... PBX functions. Education and Experience: Computer Associate I-III: + A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations… more
- ManpowerGroup (Williston, ND)
- …- Remote Access Technologies, IPSec * Voice Service technologies; PBX, VMX, Call Center- IVR , Cisco IP Telephony, Microsoft LYNC * Data Centre Services - Application ... Accelerator, Load Balancer * Routing Protocols - BGP, ISIS, EIGRP Vendor familiarization - Cisco, Juniper, F5 General Skills: Fluent English communication skills, both verbal and written Presentation and interpersonal skills Mature and able to work in a global… more
- LA Care Health Plan (Los Angeles, CA)
- …project-related communication including, but not limited to, member/physician mailings, IVR scripts, emails, business plans, graphics, and maintains minutes and ... agendas. Develops and/or maintains relationships with other external organizations to expand key partnerships. Creates, maintains and implements training/education and supporting documentation for internal and external clients/customers/members. Develops and… more
- State of Montana (Helena, MT)
- …transfer protocols and network designs; * Cloud-based and on-prem Contact Center and IVR design and creation; /Ability to:/ * Provide excellent customer service and ... communication to technical and non-technical individuals; * Supervise and support highly-skilled and technical team members; * Understand the interrelationship of data, voice/VoIP network systems and to quickly learn the State's environment; * Manage a budget… more
- LA Care Health Plan (Los Angeles, CA)
- …departmental, organization and regulatory agency requirements. Ensure all LA Care phone lines, IVR , ACD, MHC, MEIS and QMEIS systems are functioning properly for the ... Call Center. Ensure department compliance with regards to Health Insurance Portability and Accountability Act (HIPAA) regulations related to protection of personal history information. (PHI). Perform other duties as assigned. Duties Continued Education… more
- Universal Health Services (Madera, CA)
- …California State Board of Nursing. Additional Requirements: A working knowledge of the DSM- IVR and the Mental Status Exam. A working knowledge of the Addiction and ... Recovery field. CPR certification and successful completion of CPI (Crisis Prevention Intervention) training. Training may be obtained during new hire orientation. STANDARDS OF PERFORMANCE THE ESSENTIAL JOB FUNCTIONS ARE CATEGORIZED UNDER THE JOINT COMMISSION… more
- Burns & McDonnell (Kansas City, MO)
- …of ADMS Systems with other legacy systems like Customer Information System (CIS), IVR , Work and Asset Management Systems etc., will be an added advantage. + ... Demonstrated experience developing solutions that lead to results with business impacts. + Strong facilitation, collaboration, organization, and problem-solving skills. + Proven experience leading and completing projects from business proposal through… more
- …remotely, at the manager's Experience in the below area preferred: * Genesys Cloud * IVR * Microservices * API's * Verint * NICE * Call Recording * Telephony ... Experience with workforce management a plus The positions does require occasional on call responsibilities. **Job Description** + Monitor, maintain and support systems and software to ensure stability and compliance to technology standards. + Performs… more