- Robert Half Technology (Martinez, CA)
- Description Our client is seeking a Systems Engineer / Systems Analyst with a strong background in IT Service Management (ITSM) and hands-on JavaScript development ... skills. This role focuses on configuring, enhancing, and automating ITSM and IVR systems to streamline workflows and improve operational efficiency within a… more
- Vistra (Irving, TX)
- …delivering the best customer experience while balancing bad debt impact. Within CXS, the Analyst IV role serves as a subject matter expert in analyzing and improving ... and integrating operational processes, and enhancing the customer experience. The Analyst is expected to build professional networks and collaborate effectively… more
- Insight Global (San Antonio, TX)
- Job Description Summary: We are seeking a detail-oriented and growth-driven Junior Systems Analyst to support the Customer Care Team. This role will work closely ... with the Senior Systems Analyst to manage reporting, analyze data, and support the...of key systems including Microsoft Dynamics (ticketing) and Talkdesk ( IVR ). The ideal candidate is tenacious, curious, and eager… more
- Under Armour, Inc. (Boston, MA)
- Customer Service Systems Ops Analyst **Customer Service Systems Ops Analyst ** **Values & Innovation** At Under Armour, we are committed to empowering those who ... **Purpose of Role** The Customer Service Systems Operations Analyst is responsible for contributing to an unrivaled service… more
- State of Colorado (Denver, CO)
- Prevention and Intake Data Analyst V - TRAILS / Federal Reporting Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4896255) Apply Prevention ... and Intake Data Analyst V - TRAILS / Federal Reporting Salary $91,320.00...of the vendor data, including Genesys Interactive Insights, Hosted IVR by CenturyLink, Genesys Desktop, CCPulse using scraping methods… more
- Arizona Public Service (Phoenix, AZ)
- IT Solutions Engineer / Analyst Senior - Oracle CC&B Apply now " Date: Aug 20, 2025 Location: PHOENIX, AZ, US, 85004-3903 Company: APS Our present and future success ... Other and Succeed Together. Summary IT Solutions Engineer / Analyst Senior - Oracle CC&B Leverage your Oracle CC&B...such as utility websites, MDM (Meter Data Management), AMI, IVR , and payment channels. + Partnering with Business Analysts,… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- **Lead Business Analyst ** **Category:** Business Analysis (functional and technical) **Main location:** United States, Virginia, Fairfax **Alternate Location(s):** ... . **Position Description:** CGI Federal is seeking a Lead Business Analyst to help lead the Department of Health and Human Services… more
- Carrington (Helena, MT)
- **Come join our amazing team and work remote from home!** The Dialer Operations Analyst II will execute, design, manage and analyze all daily dialer campaigns and ... with other departments (IT, Data Integration, etc.) when needed for system/ IVR enhancements and troubleshooting of issues. + Maintain consistent attendance to… more
- Colgate-Palmolive (Overland Park, KS)
- …to develop breakthrough innovations in pet health. We are seeking a **IT Analyst , Global Consumer Affairs** who will provide all technology support to Global ... strategies including Electronic Call Routing (ECR) and Interactive Voice Response ( IVR ) platforms for internal operations are supported globally as needed. +… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …of experience in a call center environment, with expertise in workforce management, ACD, IVR , and WFM systems. + 2-4 years of analytics experience. + Proficiency in ... Microsoft Office Suite, SQL, and Power BI. + Familiarity with contact center forecasting, scheduling, and workforce optimization tools. + Strong analytical, problem-solving, and reasoning skills with the ability to translate complex data into clear insights… more