- EchoStar (Englewood, CO)
- …Define and own the product vision, strategy, and roadmap for our IVR and Chat conversational AI platforms. Identify opportunities, customer needs, and business ... value to prioritize features and initiatives + **AI Chat & IVR Agent Design & Configuration:** Lead the design, configuration, and ongoing management of generative… more
- Orlando Utilities Commission (Orlando, FL)
- OUC - The Reliable One is presently seeking a **Senior Project Manager , Transformation** to join the Transformation division. At OUC, we don't just work - we're ... outcomes from start to finish. As a Senior Project Manager , you'll be expected to proactively...directly in the utilities industry (preferred). + Experience with IVR technologies implementation in large-scale environments. + Proficient in… more
- NTT DATA North America (Irving, TX)
- …Visit us at us.nttdata.com (http://us.nttdata.com/en) NTT DATA's Client is seeking a Technical Project Manager for brainstorming and planning the project ... execution and delivery **Responsibilities** + Scheduling and designation of project tasks to team members + Execution of each phase of the project + Managing the… more
- Deloitte (Houston, TX)
- …collaborative environment? As the Contact Center Technology Strategy & Modernization Manager you will lead the technology workstream for the transformation, focusing ... Intelligence (AI), Intelligent Virtual Agents (IVAs), and ambient technologies. The Manager will collaborate closely with engineers, business leaders, and other… more
- Pedernales Electric Cooperative (Austin, TX)
- …- Distribution operations, SCADA, OMS, Field Services + Member Operations Portfolio Manager - Customer Relationship Management, Web, IVR , Billing systems, etc. ... Technology Portfolio Manager Austin, TX, US, 78636 PHYSICAL OFFICE LOCATION:...and processes for providing customer service + Knowledge of project management concepts, practices and procedures + Skilled in… more
- Motion Recruitment Partners (Charlotte, NC)
- Product Manager CHARLOTTE, North Carolina **Hybrid** Contract $61.06/hr - $68.8/hr Outstanding long-term contract opportunity! A well-known Financial Services ... Company is looking for a Product Manager in Charlotte, NC OR Minneapolis, MN OR Chandler,...Agile experience + 2+ years of Interactive Voice Response ( IVR ), Call Routing, Agent desktop or other Contact Center… more
- Rush University Medical Center (Chicago, IL)
- …on the circumstances of each case. **Summary:** The Access Center Program Manager will oversee the strategic management and operational effectiveness of the Access ... improving processes, and leveraging data for better decision-making. The Program Manager will collaborate across departments and with external vendors to manage… more
- Comerica (Dallas, TX)
- Job Description Manager Agency Service Participants This position is responsible for driving the servicing optimization of this function through transformation ... and there are financial penalties for missing thresholds. This manager will interact with and influence internal stakeholders and...root cause analysis as well as strategies to recover. Project Management + Provide leadership as key stakeholder in… more
- Walmart (Bentonville, AR)
- …experience. + Implement intelligent systems to surface contextual information across IVR , chat, CRM, and other support channelsreducing cognitive load and increasing ... management information systems, industrial engineering, engineering management, business,information systems, project /program management, information technology, finance, management, or related area… more
- EchoStar (Englewood, CO)
- …Your team works closely with multiple business and IT stakeholders throughout project lifecycles from inception to production delivery to ensure all functionality ... end testing, and optimization of the applications used in CXO: Axiom, Customer App, IVR , Chat, and others + Capacity planning for enterprise and off cycle releases… more