- Christus Health (Euless, TX)
- …serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned ... high-quality manner. The Systems Analyst Senior will provide application support and optimization. They work closely with the Service... and optimization. They work closely with the Service Desk to assist in responding to service requests. The… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring a Junior IT Support Help Desk Specialist to join our team, supporting a critical program with the US Coast Guard. ... and will be an onsite position. **Responsibilities** The Junior IT Support Help Desk Specialist will primarily focus on initial incident response,… more
- General Dynamics Information Technology (Washington, DC)
- …listed at the bottom. GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the ... levels of the federal government in the heart of our nation's capital. As a Help Desk Technician, you are the foundation of our overall approach to executive… more
- Shuvel Digital (Washington, DC)
- …efficient service delivery. We are currently seeking a motivated, career, and customer-oriented IT Help Desk Engineer ( Junior ) to join our team supporting ... teams providing Development, Security, and Operations (DevSecOps) services to support the United States Citizenship and Immigration Services (USCIS)...this contract. The Help Desk Engineer will troubleshoot issues to… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and ... As the entry point for customers, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...Provide customer onboarding and offboarding. + Provide account management support . + Provide 24/7 Tier 1 support … more
- SMX (Dahlgren, VA)
- …or a related field + Minimum of 6 years of professional experience in Industry, Federal or DoD Help Desk Support + Experienced in using a help desk ... looking for a highly motivated Senior Help Desk Specialist to join our team in support...role involves diagnosing and resolving complex technical issues, mentoring junior staff, and ensuring high levels of customer satisfaction.… more
- General Dynamics Information Technology (Langley AFB, VA)
- …**Public Trust/Other Required:** None **Job Family:** IT Infrastructure and Operations **Skills:** Help Desk Support ,Networking Tools,Technical Support ... most complex technical challenges. GDIT is seeking an enthusiastic Junior Network Engineer seeking to expand his/her experience in...Desk services across a global enterprise. **Task: Network Monitoring/ Help Desk Support Subtasks.** +… more
- Insight Global (San Leandro, CA)
- …Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Must-Haves * 5+ years in Help Desk /Desktop Support roles. * Expertise in ... lead responsibilities. Role Overview We are looking for a mid-to-senior level Help Desk Specialist with strong customer-facing skills and technical expertise… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …Clearance required + Non-remote (relocation incentive available) The Help Desk Technician will serve as front-line support for mission-critical personnel ... for Services and Development. Link Solutions is seeking a Help Desk Technician (Tier II) to join...desk experience. + Experience providing Tier II technical support . + Proficiency with Microsoft Office products. Preferred: +… more
- SAIC (Vancouver, WA)
- …duties and responsibilities include the following:** + Oversee quality of all support services provided by the service desk , including customer engagement, ... with guidance provided by the IT Contract Supervisor. + Support the service desk staff on day-to-day...day-to-day issues by serving as the escalation point for junior , mid, and senior-level technicians and by tackling complex… more
