- General Dynamics Information Technology (Offutt AFB, NE)
- …+ Strong understanding of ITIL framework + Familiarity with Knowledge-Centered Service ( KCS ) principles + Technical writing experience + Ability to Obtain ITIL 4 ... Knowledge Practitioner CKP - Km Institute (KMI) + ITIL v3 or v4 Foundation + KCS v6 Practices - Knowledge Centered Services **GDIT IS YOUR PLACE:** + 401K with… more
- Broadcom (Plano, TX)
- …Communities. . Share knowledge with other engineers and customers by following KCS methodology and process. Enable customer self-service success using KCS ... methodology by reusing, creating, reviewing, updating, publishing and retiring knowledge. Assist/ mentor colleagues developing knowledge content. . Leverage experience and research existing knowledge resources to evaluate customer's environment and historical… more
- Acuity Brands (Atlanta, GA)
- …with Knowledge Base configuration and expansion of a Knowledge-Centered Service ( KCS ) methodology across service teams. + Expanding a Service Quality Program ... to ensure that best practice adherence is measurable, visible, and consistent management processes are in place. + Improving an activity management system using tech-enabled playbooks to guide and track customer success touchpoints, both manual and automated.… more
- Caterpillar, Inc. (Dayton, OH)
- …drawing creation and updates. + Identify Mechanical Special Product Characteristics ( KCs ). + Design, quote, and guide building of tooling, installation (brackets), ... and fixtures. **Education requirement:** Requires a degree in an accredited Mechanical Engineering curriculum. **What skills you will have:** **Mechanical Engineering - MFG:** + Expert in 3D CAD and 2D drawing creation - PTC Creo preferred + Working knowledge… more
- J&J Family of Companies (Raritan, NJ)
- …KM best practices and champion improvement initiatives. Attend and contribute to KCS Council. Contribute to and maintain KAs in repositories and coaching resources ... within the organization. Responsible for Knowledge Lifecycle (IT Knowledge Strategy, IT Knowledge Capture, IT Knowledge Structuring and Retention, IT Knowledge Access and Sharing). Use KPIs and customer feedback to identify and implement service improvement… more
- Caterpillar, Inc. (Dayton, OH)
- …drawing creation and updates. + Identify Mechanical Special Product Characteristics ( KCs ). + Design, quote, and guide building of tooling, installation (brackets), ... and fixtures. **Education requirement:** Requires a degree in an accredited Mechanical Engineering curriculum. **What skills you will have:** **Mechanical Engineering - MFG:** + Expert in 3D CAD and 2D drawing creation - PTC Creo preferred + Expert in… more
- Cisco (Research Triangle Park, NC)
- …membership, or certification in relevant knowledge management communities such as KCS , APQC, or KMWorld. \#WeAreCisco #WeAreCisco where every individual brings their ... unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company,… more
- Red Hat (Honolulu, HI)
- …future incidents. + Create and maintain knowledge articles aligned with the KCS (Knowledge-Centered Service) methodology. + Partner with internal teams and external ... parties to deliver seamless infrastructure support for Red Hat's Cloud Services. + Manage incident and issue workloads to ensure that all customer issues are handled and resolved in a timely manner. + Maintain a strong work ethic, able to work effectively as… more
- Motion Recruitment Partners (Norcross, GA)
- …call distributor phone systems. + Experience with knowledge-centered support ( KCS ) principles. + Experience with troubleshooting network-related issues (client ... connectivity). + Experience with Active Directory and Microsoft Office Products - O365 is a plus. + Strong customer focus and orientation. + In addition to having a high sense of self-motivation, this individual must display superior telephone, root cause… more
- Celestica (Richardson, TX)
- …Knowledge of BMC including IPMI, SDR, SEL, FRU records, SOL, IPMB, Side-band LAN, KCS and KVM. + Knowledge of Redfish and other management protocols. + Experience ... with board bringup. + Working knowledge of BMC related Hardware such as ARM, BMC chip (AST 2500, AST2600, Pilot 4 etc.), HW-monitor and Super-IO, NC-SI NIC, phy. + Working knowledge of common bus such as I2C, IPMB, PMBUS, SPI, LPC, UART, JTAG. + Experience… more