- Broadcom (Lisle, IL)
- …questions on product Communities. + Enable customer self-service success using KCS methodology by reusing, creating, updating and publishing knowledge. + Leverage ... experience and research existing knowledge resources to evaluate customer's environment and historical use of Broadcom products to proactively prepare for customer engagements and assess business impact. + Establish relationships with customers to develop… more
- BAE Systems (Endicott, NY)
- …from design to production. Build capability and drive best practices in SPC, FMEA, KCs , MSA, and Control Plans that result in favorable impacts to the business. + ... Collaborate with IPT for planning, execution, and management of risk mitigation, process improvements, and compliant process implementation and assurance. + Ensure products conform to established company and regulatory performance and quality standards. Manage… more
- Koniag Government Services (Grand Junction, CO)
- …will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support ( KCS ), HDI best practices and established procedures and processes. ... **Essential Duties and Responsibilities:** + Diagnosing and resolving routine problems for a wide variety of applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of… more
- RKON (Chicago, IL)
- …- internal training program (within 3 months) + Knowledge Centered Service ( KCS ) v6 Fundamentals certification (within 6 months) + HDI Support Center Analyst ... certification (within 6 months) + MS-900 Microsoft 365 Fundamentals (within 9 months) + Hardware vendor training/certifications, as required Compensation: The expected base salary for this position is $45,000. This position is also eligible for quarterly base… more
- Broadcom (Pittsburgh, PA)
- …follow-up coaching for less-experienced team-members.** **Utilize Knowledge Centered Service ( KCS ) processes to appropriately reuse, create, update, publish, and ... retire knowledge. Collaborate with colleagues in developing knowledge content.** **Adhere to best practices and case hygiene in the case resolution methodology.** **Participate in the weekend on-call rotation for Severity 1 support.** **Expand product… more
- Insight Global (Oklahoma City, OK)
- …of equipment . AV Troubleshooting experience Experience maintaining knowledge-centered support ( KCS ) . Knowledge in Artificial Intelligence (AI) . Computer Science ... Degree . A+/Network+ Certification . Experience supporting over 500+ applications Understanding of scripting languages (eg PowerShell, JavaScript, HTML, CSS, XML, JSON) null We are a company committed to creating diverse and inclusive environments where people… more