- University of Rochester (Rochester, NY)
- …GENERAL PURPOSE Leads the technical support that ensures stable and continuous service for faculty, staff, students and clinicians whose business functions rely on ... management, critical team support and on-call responsibilities. + Monitors user-generated service and trouble tickets. + Monitors and evaluates normal and critical… more
- Erie 1 BOCES (West Seneca, NY)
- …of the WNYRIC. Reporting to the Manager, TS Infrastructure as a Service team, the Technical Support Specialist exercises leadership and some independent ... Juniper and Fortinet. + Interacts with WNYRIC Sr. WAN and LAN Specialists, application coordinators, specialist and customers to maintain optimal performance.… more
- R&D Industries, Inc. (Milford, IA)
- …answer customer calls, diagnose issues, respond quickly, and complete the service loop. * Determine server and other equipment specifications for customer ... required. * Carefully organize customer documentation through project lifecycles. * Service auditing, for example: * Periodically validating backups are configured… more
- Teledyne (San Diego, CA)
- …resolved + Record and track interactions with end-users and related activities in the service desk tool + Create Knowledge Base articles as repetitive issues arise + ... Directory network; + Support for client applications; + Troubleshooting phone issues that Service Desk cannot resolve and escalates to local support + Support for… more
- Access Dubuque (Dubuque, IA)
- …+ Oversee installation, configuration, and support of IT systems, including LAN /WAN, VPNs, firewalls, and wireless infrastructure. + Administer and optimize hybrid ... Support ongoing projects related to cloud adoption, network modernization, and IT service delivery improvements. + Participate in IT governance initiatives and asset… more
- Red River (Santa Clarita, CA)
- …mailbox management, permissions, license assignment, profile issues, and service -related troubleshooting. + Practical experience with endpoint management tools, ... network basics, such as VLAN concepts, port activation checks, and LAN /Wi-Fi troubleshooting before escalation. + Strong understanding of ITIL practices, especially… more
- Humana (Raleigh, NC)
- …multi-site technology rollouts. + Strong background in: + Network/connectivity (WAN/ LAN /Wi-Fi) + End-user computing, print, imaging, clinical peripherals + ... HL7/FHIR understanding + Vendor negotiation and run-rate modeling + Service transition and operational readiness experience + Prosci/ADKAR change-management training… more
- Boar's Head Brand/Frank Brunckhorst Co., LLC (Jarratt, VA)
- …supplementary Service Desk responsibilities as needed at the direction of the IT Service Support Associate and/or BTS Service Support Manager. + Installs ... and the company. * Performs administration and integration of local area network(s) ( LAN ) and wireless local area networks (WLAN), under the direction of the IT… more
- University of Kansas (Lawrence, KS)
- …- Meet customer requirements through first-contact resolutions with excellent customer service and satisfaction. Provide technical support via phone, email, chat, ... 3. Two years of professional technical support experience and customer service experience (or commensurate educational experience) in supporting Windows and /… more
- ManTech (Herndon, VA)
- …and containerized deployment strategies. + Ensure the infrastructure meets defined service levels and complies with government regulations and policies. Establish ... Service Level Agreements (SLAs) and key performance indicators (KPIs)...system-level roadmap, design and configuration of global network systems ( LAN /WAN), ensuring interoperability with legacy systems and compliance with… more