- Capgemini (Detroit, MI)
- …or business analysis. * Familiarity with other service management platforms (eg, BMC Remedy , Kinetic Data). * Experience with Service Request Management, ... transition, run, and transformation phases within the ServiceNow portfolio. * Lead the development of reusable, scalable solution components including proposal… more
- TekSynap (Washington, DC)
- …Five (5) years minimum experience with Incident, Change, or Knowledge Management systems (ie BMC Helix ( Remedy ) + Strong knowledge of IT help desk processes, ... + Excellent analytical, problem-solving, and decision-making skills. + Proven ability to lead and motivate a team, fostering a culture of continuous improvement. +… more
- Intelligent Waves (Fort Belvoir, VA)
- …IT Infrastructure and supported environments. As required, the position shall lead restorative actions to ensure all networks, servers, network devices, and ... network events and established Standard Operating Procedures. + Create incident tickets, reports ( BMC Smart Reporting), tasks, and work orders. + Support Tier I -… more
- Three Saints Bay (Washington, DC)
- …(DPAS) as well as the application for Information Technology Service Management (ITSM) ( BMC Remedy ). + Perform independent verification of the Asset Compliance ... levels) to have the bench stock replenished. The report shall consider lead time for procurement and rate of consumption **Position Requirements:** + Education:… more