- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- **Tier 1 Helpdesk Lead and Analyst ** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Lebanon **Position ID:** ... to join a growing and dynamic program to lead a client-facing Momentum Tier 1 Help Desk...to management team. * Ensure smooth coordination of help desk tickets in line with our Service … more
- Binghamton University (Binghamton, NY)
- …Professional Posted On: Mon Apr 28 2025 Job Description: Budget Title: Lead Programmer/ Analyst (SL-3) Salary: Commensurate with experience Binghamton University ... Information Technology Services is looking for a Help Desk Support Analyst to join our Client...and monitor all referred calls to ensure the best service level possible is provided to the University community.… more
- City of New York (New York, NY)
- …ability to be flexible with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for overtime availability, only when ... and ability to achieve results are valued. All managers lead teams and/or lines of service , assuming...necessary. The Service Desk Unit is part of a… more
- CAI (Montgomery, AL)
- …Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Bilingual (Portuguese/English) Service Desk Analyst , you will be responsible for ... looking for a bilingual customer service -oriented Bilingual Service Desk Analyst to provide...May perform other job duties as directed by Team Lead or Service Delivery Leader **What You'll… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …role is only 50% (half-time for a full-year, or 940 hours). The Help Desk Analyst provides Tier-1 support for electronic submission and data standards systems, ... working under the guidance of a senior help desk lead . This role is responsible for...records to support operational and strategic goals. The Help Desk Analyst works closely with senior analysts… more
- Trinity Health (Livonia, MI)
- …their issue during first contact, may request assistance from Senior IS Service Desk Support. Resolves problems for various applications, password reset/unlocks, ... be in a high volume call center style environment.** Preferred Skills: Service Now, Microsoft O365 suite, Azure, and Multi-factor authentication.** Under general… more
- NTT DATA North America (Lemont, IL)
- …ITSM ticketing system + ITIL v3 or higher + IT Certifications: HDI Support Center Analyst , Service Desk , MCITP, MCSA, MCA, RedHat, Linux or equivalent + ... organization, apply now. We are currently seeking a IT Service Desk Manager to join our team...systems, IT infrastructure and network environment. + Good client service skills. + Ability to successfully lead … more
- City of New York (New York, NY)
- …more areas of services and are accountable for the success of an assigned unit. The Service Desk Unit is part of a central services and support group within the ... and ability to achieve results are valued. All managers lead teams and/or lines of service , assuming...practices related to sustainable knowledge acquisition and skills. The Service Desk operates as a central … more
- Children's Mercy Kansas City (Kansas City, MO)
- …and resource for helping gather and report call trends and issues reported into the Service Desk . Senior Analyst will follow precedents and procedures and ... of children beyond the walls of our hospital. Overview Service Operations Senior Analyst is a subject...support to internal users on support issues and coordinates Service Desk support efforts for triaging, escalations,… more
- Post Holdings Inc. (New Albany, OH)
- …years of experience in IT, with at least five (5) years working in a service desk or technical support role. Broad knowledge and experience with desktop hardware ... Management concepts and ITIL processes is required. Expert understanding of IT Service Desk policies, standards, and protocol. Strong computer skills (Windows… more