• IVR Chatbot Genesys focus Developer

    Cognizant (Teaneck, NJ)
    …wellbeing programs. **Responsibilities** . Design and implement scalable and robust architecture solutions using Genesys Cloud to meet business needs. . ... assessments to ensure system performance reliability and security. . Lead efforts to troubleshoot and resolve complex technical issues...(SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows. .… more
    Cognizant (06/28/25)
    - Related Jobs

  • Google CES 2.0 Lead / Solutions…

    Cognizant (Irving, TX)
    **Google CES 2.0 Lead - Customer Engagement Suite Solutions Architect ** **Job Summary:** We are looking for a highly skilled **Google CES 2.0 Lead / ... 2.0)** across enterprise contact center environments. In this role, you will lead initiatives to modernize customer service using Google Cloud's AI-powered tools-… more
    Cognizant (07/16/25)
    - Related Jobs

  • Lead Application Architect

    CGI Technologies and Solutions, Inc. (Fairfax, VA)
    ** Lead Application Architect ** **Category:** Architecture **Main location:** United States, Virginia, Fairfax **Alternate Location(s):** United States, Maryland, ... . **Position Description:** CGI Federal is seeking an experienced Lead Application Architect to help lead … more
    CGI Technologies and Solutions, Inc. (05/31/25)
    - Related Jobs

  • Contact Center Solution Architect - Manager

    Cognizant (Phoenix, AZ)
    **About the role** As a Lead Architect - Technology, you will make an impact by assessing the current Genesys architecture (InfoMart UCS GAAP SpeechMiner WFM ... vendor evaluations and selection process for CCaaS and AI solutions + Assess the current Genesys architecture InfoMart UCS GAAP SpeechMiner WFM Routing etc. and… more
    Cognizant (07/16/25)
    - Related Jobs

  • Senior Application Architect Contact Center…

    Humana (Olympia, WA)
    …**Use your skills to make an impact** **Required Responsibilities:** + **Experience as a Lead solutions Architect involving large scale cloud contact center ... and help us put health first** The Senior Application Architect designs and develops IT applications architecture solutions...experience solutions implementation on Genesys cloud platform** + Partner with product managers and… more
    Humana (08/08/25)
    - Related Jobs

  • Development Lead

    CGI Technologies and Solutions, Inc. (Baltimore, MD)
    …Siebel CRM. * Oversee the development and integration of IVR platforms (Nuance, Genesys , Microsoft) and cloud-based contact center solutions (AWS Connect, Google ... **Development Lead ** **Category:** Software Development/ Engineering **Main location:** United...cloud-native technologies. * Experience with Oracle Siebel, Nuance IVR, Genesys Cloud Architect , AWS Connect, and Google… more
    CGI Technologies and Solutions, Inc. (05/31/25)
    - Related Jobs

  • Modernization Lead

    CGI Technologies and Solutions, Inc. (Fairfax, VA)
    …GCP, and cloud-native technologies. * Experience with Oracle Siebel CRM, Nuance IVR, Genesys Cloud Architect , AWS Connect, and Google CcaaS. * Familiarity with ... **Modernization Lead ** **Category:** Analytics and Emerging Digital Technologies **Main...including implementation of the overall strategy and chosen CRM solutions . The Centers for Medicare & Medicaid Services (CMS)… more
    CGI Technologies and Solutions, Inc. (05/31/25)
    - Related Jobs

  • Senior Contact Center Engineer

    AIG (Jersey City, NJ)
    …contact center platform. Responsibilities: + Design, planning and support of contact center solutions and migrations ( Genesys Cloud). + Develops high and low ... processes, leading technical deployments and owning the API design between platforms. They will also lead the vulnerability management and security processes of the… more
    AIG (08/08/25)
    - Related Jobs