- Ricoh Americas Corporation (Simi Valley, CA)
- … support resources to minimize field service dispatch and then escalates issues to Level 2 support , as necessary. �. Proactively communicate to the ... **Field Representative II, Print Support ** POSITION PROFILE Responsible for the daily ...Responsibilities �. Works to ensure that the (SLAs) service level agreements between customer and RICOH are achieved. �.… more
- TEKsystems (New York, NY)
- …Desktop Support Technician to join our IT team and provide exceptional Level 2 support in a fast-paced, executive-heavy environment. This role ... Responsibilities + End User Support (30%) + Respond to and resolve Level 2 support tickets + Document technical notes for escalations + Communicate IT… more
- Boardwalk Pipeline Partners (Houston, TX)
- … Support for our Houston, TX office. POSITION DESCRIPTION: The job purpose is to provide level 2 support for the IT Service Desk and to support ... required to participate in 24x7 On-Call rotation. Job Responsibilities + Provide level 1 support for Service Desk line during peak call periods + Help… more
- Zones LLC (Boston, MA)
- …* Troubleshoot and resolve escalated technical issues from Level 1 and Level 2 support teams. * Manage and deploy macOS updates, patches, and security ... the duties and responsibilities may change without notice. * Provide expert- level support for macOS, Apple hardware (MacBook, iMac, etc.), and related… more
- TEKsystems (New York, NY)
- … (30%) + Respond promptly to support tickets and document resolutions. + Provide Level 2 support across regional locations. + Communicate IT updates to ... Stamford location About the Role We are seeking an experienced Desktop Support Technician to provide Level 2 end-user support in a fast-paced,… more
- Motion Recruitment Partners (Bakersfield, CA)
- …Minimum of 2 years experience + ITIL experience + Level 1 or Level 2 Support & will escalate to IT Sr. Engineers + Printer trouble shooting Zebra ... IT Support Specialist / Contract / Onsite / Bakersfield,...supporting scientific discovery, research, and production seeks an IT Support Specialist contractor. This is a fully onsite role… more
- BlackRock (New York, NY)
- … support , incident resolution and seamless handoffs to Remote Resolve support , on-site Level 2 support and Level 3 Engineering groups. The manager ... role is accountable for delivering a high-quality, always-on client support experience. You will manage a team that provides...ticket data:** including triage, routing, and seamless escalation to Level 2 / Level 3; proactively and… more
- State of Connecticut, Department of Administrative Services (Hartford, CT)
- …recovery and business continuity planning + Manage and lead the team responsible for providing level 2 and 3 support for all DCF developed and/or hosted ... Information Technology Manager 2 Application Support Manager Recruitment #...managing the team responsible for providing second and third level support for all DCF-developed and/or hosted… more
- Deloitte (Hermitage, TN)
- …a culture of continuous improvement by coaching and mentoring the Level 1 and Level 2 support teams, scheduling staff members for weekend and weekday ... services that unite our organization. Work you'll do The Support Manager will be part of a team responsible...be part of a team responsible for providing 24/7 support to internal Deloitte Tax practitioners and client users.… more
- Rocket Software (Rogers, AR)
- …guidance to IT Service Desk Specialists. **Essential Duties and Responsibilities** : + Provide level 2 support to Rocketeers working to resolve more complex ... they're doing!** **Job Description Summary:** As a Senior IT Support Specialist for Rocket Software, you will be part...organization with a primary mission to provide world class support services to our software development labs and internal… more