- SHI (Austin, TX)
- …the technology you need to thrive - in our offices or yours.** **Job Summary** The Service Desk Analyst II provides both Level 1 and Level 2 technical ... 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.** **But the heartbeat of...are developing a deeper technical specialization within the service desk environment. This position is hybrid in our Austin… more
- Compass Minerals America Inc. (Overland Park, KS)
- …compassminerals.com for more information about the company and its products. **Summary** The Service Desk Admin II will have a strong background in IT Service ... on safely delivering where and when it matters to help solve nature's challenges for customers and communities. The...and responsibilities at any time.)_** + Provide Tier 2 level service desk technical support for complex… more
- Red River (Lexington, MA)
- …others; you seek to make those around you successful. Red River is seeking a Service Desk Technician II with an active Secret clearance to join our growing team! ... courage in searching for the truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit of excellence. + **Resilience** -… more
- Canon USA & Affiliates (Coraopolis, PA)
- **About the Role** Second level support resource reflective of expertise and knowledge gained at level 1. Trained in customer service core requirements with ... technologies and work processes. **Your Impact** - Demonstrates higher level customer support capabilities through assignments. - Identifies potential opportunities… more
- Jennie Stuart Medical Center, Inc. (Hopkinsville, KY)
- …judgment when customer inquiries or complaints cannot be resolved at first contact level and assigns inquiry or complaint to technical support group for resolution ... in order to ensure effective technical support is provided.* Compiles, records, and prepares reports on customer information system inquiries and complaints received and resolved in order to provide information, and identify trends and system weaknesses.*… more
- General Dynamics Information Technology (Wright Patterson AFB, OH)
- … expertise along with a drive for innovation to GDIT. Our ** Help Desk Specialist** must have: + **Security Clearance Level :** Active Secret clearance + ... what's next for your IT career. The F-35 Lightning II Program is the Department of Defense's focal point...technical support team. + Experience developing and providing Service Level Agreements and Help Desk … more
- TekSynap (Dahlgren, VA)
- …& Qualifications** TheTekSynap is seeking a **Senior Customer Technical Support Specialist ( Help Desk ).** The Senior Customer Technical Support Specialist ( ... Help Desk ) serves as Key Personnel under the NSWCDD Corporate...the NSWCDD Corporate IT Services contract. This position provides expert- level technicalassistanceto end-users, managing and resolving complex IT service… more
- TekSynap (Washington, DC)
- …LANT Customer Relation Management (CRM) team, and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers, ensuring high levels of ... NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process Tool...customer satisfaction and timely resolution of issues. + Supervise help desk staff and provide guidance and… more
- Watershed Security (Dahlgren, VA)
- …GSEC, Security+CE, SSCP + 2 years of professional experience in Industry, Federal or DoD Help Desk Support + Clearance Level : Active Secret Clearance or ... Watershed is looking for a Customer Technical Support Specialist ( Help Desk ) to support Naval Surface Warfare...This position is required to be designated as IAT II level with a Secret Clearance. REQUIRED… more
- Chenega Corporation (Arlington, VA)
- …the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance with contractual standards + ... **Req ID:** 38527 **Summary** **Tier 1 Help Desk Analyst** **Arlington, VA** Are...experience. + 3+ years relevant experience + DoD IAT Level II Certification is required. + DoD… more